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| 1 | |
Information technology can help all kinds of businesses improve the efficiency and effectiveness of _______________. |
| | A) | business process |
| | B) | managerial decision making |
| | C) | workgroup collaboration |
| | D) | All of the choices are correct. |
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| 2 | |
Eaton Corporation's Home Heartbeat system uses _______________ to monitor various home systems. |
| | A) | water sensors |
| | B) | open/closed sensors |
| | C) | power sensors |
| | D) | All of the choices are correct. |
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| 3 | |
Within the context of an information system, which of the following would be considered a typical end user? |
| | A) | Managers |
| | B) | Accountants |
| | C) | Customers |
| | D) | All of the choices are correct. |
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| 4 | |
In essence, e-business is considered an online exchange of _______________. |
| | A) | value |
| | B) | goods |
| | C) | resources |
| | D) | information |
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| 5 | |
A business firm's operations support systems should efficiently _______________. |
| | A) | update corporate databases |
| | B) | process business transactions |
| | C) | control industrial processes |
| | D) | All of the choices are correct. |
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| 6 | |
A manager needs to have summary sales information, organized by product line, before making a purchasing decision. This type of information would most likely come from a _______________ system. |
| | A) | transaction processing |
| | B) | enterprise collaboration |
| | C) | management information |
| | D) | process control |
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| 7 | |
_______________ give direct computer support to managers during the decision-making process. |
| | A) | Enterprise collaboration systems |
| | B) | Management information systems |
| | C) | Decision support systems |
| | D) | All the choices are correct. |
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| 8 | |
The major thrust of knowledge management systems (KMS) is to: |
| | A) | Develop computer systems with capabilities normally associated with human intelligence, such as reasoning, learning, and problem solving |
| | B) | Develop computer systems in order to help knowledge workers create, organize, and share important business knowledge wherever and whenever needed |
| | C) | Develop computer systems that support and shape the competitive position and strategies of an enterprise |
| | D) | Develop computer systems that provide a variety of composite or cross-functional capabilities |
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| 9 | |
When the success of an information system is measured by its effectiveness, which of the following does not apply? |
| | A) | Supporting the organization's business strategies |
| | B) | Enabling the organization's business processes |
| | C) | Enhancing the organizational structure and culture |
| | D) | Minimizing the cost, time, and use of resources |
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| 10 | |
Which of the following statements does not apply to the system concept? |
| | A) | Feedback consists of data or information concerning the performance of a system |
| | B) | The control component of a system makes any necessary adjustments to the input and processing components of the system to ensure that proper output is produced |
| | C) | The feedback component of a system monitors and evaluates information provided by the control component to determine whether the system is moving toward its goal |
| | D) | Input involves capturing and assembling elements that enter the system so that they can be processed |
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