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Chapter Outline
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Section I
  1. Developing Business Systems
  2. IS Development
  3. Real World Case: Fidelity Investments and Others: Evaluating Usability in Website Design
  4. The Systems Approach
  5. The Systems Development Cycle
  6. Prototyping
  7. Starting the Systems Development Process
  8. Systems Analysis
  9. Systems Design
  10. End User Development
Section II
  1. Implementing Business Systems
  2. Implementation
  3. Real World Case: PacifiCorp, Reynolds, and Zurich NA: IT Project Management Requirements
  4. Implementing New Systems
  5. Evaluating Hardware, Software, and Services
  6. Other Implementation Activities







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