Subburaj Ramasamy
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Student Edition
Instructor Edition

Subburaj Ramasamy

ISBN: 0070223971
Copyright year: 2007

Salient Features

This book lays a strong foundation for successful management of organizations based on time tested Total Quality Management concepts. It is targeted at the students-the future leaders of this country.

Student-friendly style and large number of cases and examples from Indian, Japanese, and European organizations make this book a must read for any student interested in TQM.

Salient Features:

  • Comprehensive treatment of all faces of TQM – Leadership, Continuous process improvement, Employee involvement and empowerment, Supplier parterneship and Societal impact.

  • Exclusive chapter on Six Sigma giving its linkages to Kaizen, Lean Manufacturing & TQM.

  • Comprehensive treatment of ISO 9000, QS 9000 & EMS 14000.

  • Practical tips and cases from the Indian, Japanese and Western scenarios – Sundaram Clayton, ETDC, SAS International Ltd, Toyota, Wipro Technologies, Dupont, Essar Engineering, MRC bearings, and many more.

  • Detailed converge of Balanced scorecard.

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