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1 | |
There are __________ generic influence tactics. |
| | A) | four |
| | B) | twelve |
| | C) | nine |
| | D) | fifteen |
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2 | |
The ____________ influence tactic is getting others to support your effort and persuade someone. |
| | A) | rational persuasion |
| | B) | coalition tactics |
| | C) | ingratiation |
| | D) | inspirational appeals |
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3 | |
The five bases of power are: |
| | A) | Reward, coercive, legitimate, expert, referent. |
| | B) | Reward, others, yourself, external, internal |
| | C) | Coercive, legitimate, external, internal, demographic |
| | D) | None of the above. |
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4 | |
Which of the following statements is true? |
| | A) | Reward and legitimate power had a slightly negative effect. |
| | B) | Coercive power surprisingly had a slightly positive effect. |
| | C) | Expert and referent power had no effect. |
| | D) | None of the above. |
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5 | |
All of the following are sources of uncertainty except: |
| | A) | Unclear objectives |
| | B) | Ill-defined decision processes |
| | C) | Clear performance measures |
| | D) | Any type of change |
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6 | |
Which of the following is a political tactic? |
| | A) | Creating an unfavorable image. |
| | B) | Associating with influential people. |
| | C) | Creating information. |
| | D) | None of the above. |
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7 | |
Which of the following might be an unfavorable impression management tactic? |
| | A) | Decreasing performance. |
| | B) | Not working to potential. |
| | C) | Displaying a bad attitude. |
| | D) | All of the above. |
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8 | |
You can keep organizational behavior in check by: |
| | A) | Creating a closed-door management system. |
| | B) | Establishing informal conflict resolution services. |
| | C) | Screen out overly political individuals at hiring time. |
| | D) | Reward people privately to avoid political games. |
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9 | |
Getting someone in a good mood prior to making a request is called: |
| | A) | ingratiation |
| | B) | consultation |
| | C) | coalition tactics |
| | D) | pressure |
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10 | |
An influence attempt has three possible outcomes: |
| | A) | commitment, refusal, compliance. |
| | B) | commitment, compliance, resistance. |
| | C) | compliance, resistance, turnover. |
| | D) | commitment, refusal, absenteeism. |
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