www.walmart.com

Anyone interested in understanding and managing modern organizations cannot overlook the phenomenon called Wal-Mart. As indicated in the opening vignette for this chapter, Wal-Mart is a true giant in every respect. Not surprisingly, Wal-Mart is a lightening rod for controversy these days. Its big-box store locations, impact on small retailers, pay and promotion practices, and foreign sourcing all have aroused criticism. Here is a chance to hear Wal-Mart’s side of the story, to better render a fair judgment about the company. At Wal-Mart’s Internet homepage (www.walmart.com), scroll to the very bottom and click on “Company Information.” Browse the headings such as “About Wal-Mart” (be sure to read “The Wal-Mart Culture”) and the topics under “Good, Works.”

Questions

1. Are you now more positive or more negative about Wal-Mart? Explain.
   
   
2. Is it possible for an organization to get “too big?” Explain. Has Wal-Mart gotten too big? Explain. If Wal-Mart is too big, what should be done (and by whom)?
   
   
3. With Figure 15-3 as a frame of reference, is Wal-Mart an effective organization? Explain.
   
   
4. Some business observers say Wal-Mart could become the world’s first trillion dollar company. Applying open-system thinking, what factors could prevent Wal-Mart from becoming that big?