Site MapHelpFeedbackMultiple Choice Quiz
Multiple Choice Quiz
(See related pages)

1
___________ means doing the right things to create the most benefit for the company.
A)Efficiency
B)Effectiveness
C)Value
D)Productivity
E)None of the above
2
In general, transformation processes are not categorized as:
A)physical
B)location
C)exchange
D)social
E)storage
3
Efficiently scheduling material and labor is an example of ______ decisions.
A)strategic
B)tactical
C)operational
D)short-term
E)none of the above
4
Management decisions within the operations function framework can be divided into which of the following broad areas:
  1. strategic
  2. transformation
  3. operational planning and control
  4. tactical
A)II only
B)I, III and IV
C)I, II, and III
D)I, II, and IV
E)I and III only
5
Which of the following is not a classification of value-added services?
A)problem solving
B)sales support
C)field support
D)information
E)quality
6
The radical change paradigm, introduced by Michael Hammer and major consulting firms, is referred to as:
A)Total quality management
B)Synchronous manufacturing
C)Electronic enterprise
D)Manufacturing strategy paradigm
E)Business process reengineering
7
Federal Express provides overnight delivery of documents and small parcels. The primary transformation function provided by Federal Express can best be described as:
A)physical
B)location
C)storage
D)physiological
E)informational
8
Current issues in operations management include:
A)coordinating mutually supportive but separate organizations
B)management of global supplier, production and distribution networks
C)managing customer touch points
D)only A and B
E)only B and C
F)A, B, and C
9
The primary transformation function provided by Mercy Hospital can best be described as:
A)physical
B)location
C)storage
D)physiological
E)informational







ChaseOnline Learning Center

Home > Chapter 1 > Multiple Choice Quiz