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| 1 | |
What are the four basic dimensions to organizational structure? |
| | A) | hierarchy of authority, division of control, span of labour, and managerial positions |
| | B) | hierarchy of authority, division of labour, span of control, and line and staff positions |
| | C) | hierarchy of management, division of labour, span of positions, and line and staff job control |
| | D) | hierarchy of management, division of control, span of labour, and managerial positions |
| | E) | hierarchy of management, division of labour, span of positions, and job control |
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| 2 | |
If a manager has 4 different employees reporting directly to him/her, this is called the managers __________. |
| | A) | staff personnel |
| | B) | span of control |
| | C) | unity of command |
| | D) | division of labour |
| | E) | hierarchy of authority |
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| 3 | |
Alicia, worker at Canada Post, helps to provide research, advice, and recommendations to line managers. Alicia can be described as which of these? |
| | A) | Line manager |
| | B) | Staff personnel |
| | C) | Closed system manager |
| | D) | Open system manager |
| | E) | Learning organization manager |
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| 4 | |
A(n) __________ system is said to be a self-sufficient entity. |
| | A) | closed |
| | B) | psychological |
| | C) | open |
| | D) | traditional |
| | E) | cognitive |
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| 5 | |
An organism that must constantly interact with its environment to survive is called a/an ________. |
| | A) | closed circuit |
| | B) | open circuit |
| | C) | closed system |
| | D) | open system |
| | E) | open environment |
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| 6 | |
All of the following are resource inputs in the Organization as an open system biological model except |
| | A) | products |
| | B) | materials |
| | C) | money |
| | D) | information |
| | E) | people |
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| 7 | |
All of the following are dimensions of organizational effectiveness except: |
| | A) | Goal accomplishment |
| | B) | Internal processes |
| | C) | Strategic constituencies satisfaction |
| | D) | Competitive positioning |
| | E) | Resource acquisition |
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| 8 | |
When assessing the effectiveness of organizations, it's important to look at the following criteria except |
| | A) | the motivational theories used |
| | B) | the goal accomplishment |
| | C) | the resource acquisition |
| | D) | the internal processes |
| | E) | satisfaction of strategic constituencies |
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| 9 | |
Which effectiveness criterion is also known as the "healthy systems" approach? |
| | A) | Goal accomplishment |
| | B) | Internal processes |
| | C) | Strategic constituencies |
| | D) | Strategic satisfaction |
| | E) | Resource acquisition |
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| 10 | |
Which of the following are dimensions of organizational effectiveness? |
| | A) | goal accomplishment |
| | B) | internal processes |
| | C) | resource acquisition |
| | D) | all of these answers are correct |
| | E) | Strategic constituencies |
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| 11 | |
Which approach is most appropriate when inputs have a traceable effect on results or output? |
| | A) | Goal accomplishment approach |
| | B) | Resource acquisition approach |
| | C) | Internal processes approach |
| | D) | Strategic constituencies approach |
| | E) | Competitive satisfaction approach |
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| 12 | |
Which effectiveness criterion is also known as the "stakeholder" approach? |
| | A) | Goal accomplishment |
| | B) | Internal processes |
| | C) | Strategic constituencies |
| | D) | Strategic satisfaction |
| | E) | Resource acquisition |
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| 13 | |
According to the contingency approach to organizational design, organizations tend to be more _________________ when they are structured to fit the demands of the situation. |
| | A) | expensive |
| | B) | environmental |
| | C) | strategic |
| | D) | satisfactory |
| | E) | effective |
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| 14 | |
Rigid command and control bureaucracies are called ____________. |
| | A) | organic organizations |
| | B) | mechanistic organizations |
| | C) | holistic organizations |
| | D) | contingency organizations |
| | E) | psycho-social organizations |
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| 15 | |
__________ are rigid bureaucracies with strict rules, and narrowly defined tasks. |
| | A) | Mechanistic organizations |
| | B) | Organic organizations |
| | C) | Decentralized organizations |
| | D) | Centralized organizations |
| | E) | Contingent organizations |
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| 16 | |
Organic organizations tend to be the successful ones when the environment is |
| | A) | stable. |
| | B) | certain. |
| | C) | unstable and uncertain. |
| | D) | stable and certain. |
| | E) | unstable and certain. |
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| 17 | |
Mechanistic organizations tend to be more successful when the environment is |
| | A) | dynamic. |
| | B) | quickly changing. |
| | C) | unstable and uncertain. |
| | D) | stable and certain. |
| | E) | unstable and certain. |
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| 18 | |
Members of __________ organizations rely on E-mail, voice mail, and exchange project information over the Internet. |
| | A) | new-style |
| | B) | old-style |
| | C) | mechanistic |
| | D) | organic |
| | E) | virtual |
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| 19 | |
Dynamic learning, information rich, global, and skills oriented are all words that help describe which style of organization? |
| | A) | New-style |
| | B) | Old-style |
| | C) | Mechanistic |
| | D) | Organic |
| | E) | Virtual |
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| 20 | |
Stable, information scarcity, local, large, and job oriented are all words that help describe which style of organization? |
| | A) | New-style |
| | B) | Old-style |
| | C) | Mechanistic |
| | D) | Organic |
| | E) | Virtual |
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| 21 | |
All of the following are examples of new style organizations except |
| | A) | being involvement oriented. |
| | B) | going global. |
| | C) | being stable. |
| | D) | being team oriented. |
| | E) | being customer oriented |
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| 22 | |
What are some ways that employers become disconnected from the traditional office space and work elsewhere? |
| | A) | cell phones |
| | B) | internet |
| | C) | videoconferencing |
| | D) | all of these answers are correct |
| | E) | voice-mail messages |
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