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Course-wide Content Career Corner Glossary of Business Jargon Managing Your Personal Finances Multi-Lingual Glossary Student Asset Gallery Taking It to the Net Technical Support Video Cases Chapter 1 Taking Risks and Making Profits Within the Dynamic Business Environment Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 2 How Economic Issues Affect Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 3 Competing in Global Markets Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 4 The Role of Government in Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 5 Ethics and Social Responsibility Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 6 Forms of Business Ownership Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 7 Entrepreneurship and Starting a Small Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 8 Management and Leadership Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 9 Adapting Organizations to Today’s Markets Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 10 Producing World-Class Goods and Services Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 11 Motivating Employees Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 12 Human Resource Management: Finding and Keeping the Best Employees Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 13 Understanding Employee–Management Issues and Relations Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 14 Marketing: Building Customer and Stakeholder Relationships Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 15 Managing the Marketing Mix: Product, Price, Place, and Promotion Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 16 Understanding Accounting and Financial Information Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 17 Financial Management Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 18 The Financial Services Industry in Canada Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Appendix A Appendix A: Using Technology to Manage Information Audio Glossary Flashcards Key Terms Quiz Appendix B Appendix B: Working Within the Legal Environment of Business Audio Glossary Flashcards Key Terms Quiz Appendix D Appendix D: Risk Management Audio Glossary Flashcards Key Terms Quiz

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Course-wide Content Career Corner Glossary of Business Jargon Managing Your Personal Finances Multi-Lingual Glossary Student Asset Gallery Taking It to the Net Technical Support Video Cases Chapter 1 Taking Risks and Making Profits Within the Dynamic Business Environment Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 2 How Economic Issues Affect Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 3 Competing in Global Markets Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 4 The Role of Government in Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 5 Ethics and Social Responsibility Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 6 Forms of Business Ownership Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 7 Entrepreneurship and Starting a Small Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 8 Management and Leadership Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 9 Adapting Organizations to Today’s Markets Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 10 Producing World-Class Goods and Services Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 11 Motivating Employees Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 12 Human Resource Management: Finding and Keeping the Best Employees Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 13 Understanding Employee–Management Issues and Relations Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 14 Marketing: Building Customer and Stakeholder Relationships Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 15 Managing the Marketing Mix: Product, Price, Place, and Promotion Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 16 Understanding Accounting and Financial Information Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 17 Financial Management Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 18 The Financial Services Industry in Canada Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Appendix A Appendix A: Using Technology to Manage Information Audio Glossary Flashcards Key Terms Quiz Appendix B Appendix B: Working Within the Legal Environment of Business Audio Glossary Flashcards Key Terms Quiz Appendix D Appendix D: Risk Management Audio Glossary Flashcards Key Terms Quiz

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Course-wide Content Career Corner Glossary of Business Jargon Managing Your Personal Finances Multi-Lingual Glossary Student Asset Gallery Taking It to the Net Technical Support Video Cases Chapter 1 Taking Risks and Making Profits Within the Dynamic Business Environment Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 2 How Economic Issues Affect Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 3 Competing in Global Markets Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 4 The Role of Government in Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 5 Ethics and Social Responsibility Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 6 Forms of Business Ownership Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 7 Entrepreneurship and Starting a Small Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 8 Management and Leadership Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 9 Adapting Organizations to Today’s Markets Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 10 Producing World-Class Goods and Services Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 11 Motivating Employees Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 12 Human Resource Management: Finding and Keeping the Best Employees Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 13 Understanding Employee–Management Issues and Relations Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 14 Marketing: Building Customer and Stakeholder Relationships Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 15 Managing the Marketing Mix: Product, Price, Place, and Promotion Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 16 Understanding Accounting and Financial Information Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 17 Financial Management Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 18 The Financial Services Industry in Canada Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Appendix A Appendix A: Using Technology to Manage Information Audio Glossary Flashcards Key Terms Quiz Appendix B Appendix B: Working Within the Legal Environment of Business Audio Glossary Flashcards Key Terms Quiz Appendix D Appendix D: Risk Management Audio Glossary Flashcards Key Terms Quiz

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Course-wide Content Career Corner Glossary of Business Jargon Managing Your Personal Finances Multi-Lingual Glossary Student Asset Gallery Taking It to the Net Technical Support Video Cases Chapter 1 Taking Risks and Making Profits Within the Dynamic Business Environment Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 2 How Economic Issues Affect Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 3 Competing in Global Markets Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 4 The Role of Government in Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 5 Ethics and Social Responsibility Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 6 Forms of Business Ownership Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 7 Entrepreneurship and Starting a Small Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 8 Management and Leadership Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 9 Adapting Organizations to Today’s Markets Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 10 Producing World-Class Goods and Services Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 11 Motivating Employees Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 12 Human Resource Management: Finding and Keeping the Best Employees Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 13 Understanding Employee–Management Issues and Relations Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 14 Marketing: Building Customer and Stakeholder Relationships Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 15 Managing the Marketing Mix: Product, Price, Place, and Promotion Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 16 Understanding Accounting and Financial Information Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 17 Financial Management Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 18 The Financial Services Industry in Canada Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Appendix A Appendix A: Using Technology to Manage Information Audio Glossary Flashcards Key Terms Quiz Appendix B Appendix B: Working Within the Legal Environment of Business Audio Glossary Flashcards Key Terms Quiz Appendix D Appendix D: Risk Management Audio Glossary Flashcards Key Terms Quiz

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Course-wide Content Career Corner Glossary of Business Jargon Managing Your Personal Finances Multi-Lingual Glossary Student Asset Gallery Taking It to the Net Technical Support Video Cases Chapter 1 Taking Risks and Making Profits Within the Dynamic Business Environment Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 2 How Economic Issues Affect Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 3 Competing in Global Markets Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 4 The Role of Government in Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 5 Ethics and Social Responsibility Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 6 Forms of Business Ownership Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 7 Entrepreneurship and Starting a Small Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 8 Management and Leadership Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 9 Adapting Organizations to Today’s Markets Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 10 Producing World-Class Goods and Services Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 11 Motivating Employees Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 12 Human Resource Management: Finding and Keeping the Best Employees Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 13 Understanding Employee–Management Issues and Relations Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 14 Marketing: Building Customer and Stakeholder Relationships Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 15 Managing the Marketing Mix: Product, Price, Place, and Promotion Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 16 Understanding Accounting and Financial Information Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 17 Financial Management Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 18 The Financial Services Industry in Canada Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Appendix A Appendix A: Using Technology to Manage Information Audio Glossary Flashcards Key Terms Quiz Appendix B Appendix B: Working Within the Legal Environment of Business Audio Glossary Flashcards Key Terms Quiz Appendix D Appendix D: Risk Management Audio Glossary Flashcards Key Terms Quiz

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Course-wide Content Career Corner Glossary of Business Jargon Managing Your Personal Finances Multi-Lingual Glossary Student Asset Gallery Taking It to the Net Technical Support Video Cases Chapter 1 Taking Risks and Making Profits Within the Dynamic Business Environment Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 2 How Economic Issues Affect Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 3 Competing in Global Markets Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 4 The Role of Government in Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 5 Ethics and Social Responsibility Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 6 Forms of Business Ownership Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 7 Entrepreneurship and Starting a Small Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 8 Management and Leadership Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 9 Adapting Organizations to Today’s Markets Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 10 Producing World-Class Goods and Services Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 11 Motivating Employees Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 12 Human Resource Management: Finding and Keeping the Best Employees Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 13 Understanding Employee–Management Issues and Relations Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 14 Marketing: Building Customer and Stakeholder Relationships Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 15 Managing the Marketing Mix: Product, Price, Place, and Promotion Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 16 Understanding Accounting and Financial Information Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 17 Financial Management Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 18 The Financial Services Industry in Canada Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Appendix A Appendix A: Using Technology to Manage Information Audio Glossary Flashcards Key Terms Quiz Appendix B Appendix B: Working Within the Legal Environment of Business Audio Glossary Flashcards Key Terms Quiz Appendix D Appendix D: Risk Management Audio Glossary Flashcards Key Terms Quiz

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Course-wide Content Career Corner Glossary of Business Jargon Managing Your Personal Finances Multi-Lingual Glossary Student Asset Gallery Taking It to the Net Technical Support Video Cases Chapter 1 Taking Risks and Making Profits Within the Dynamic Business Environment Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 2 How Economic Issues Affect Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 3 Competing in Global Markets Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 4 The Role of Government in Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 5 Ethics and Social Responsibility Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 6 Forms of Business Ownership Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 7 Entrepreneurship and Starting a Small Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 8 Management and Leadership Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 9 Adapting Organizations to Today’s Markets Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 10 Producing World-Class Goods and Services Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 11 Motivating Employees Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 12 Human Resource Management: Finding and Keeping the Best Employees Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 13 Understanding Employee–Management Issues and Relations Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 14 Marketing: Building Customer and Stakeholder Relationships Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 15 Managing the Marketing Mix: Product, Price, Place, and Promotion Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 16 Understanding Accounting and Financial Information Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 17 Financial Management Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 18 The Financial Services Industry in Canada Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Appendix A Appendix A: Using Technology to Manage Information Audio Glossary Flashcards Key Terms Quiz Appendix B Appendix B: Working Within the Legal Environment of Business Audio Glossary Flashcards Key Terms Quiz Appendix D Appendix D: Risk Management Audio Glossary Flashcards Key Terms Quiz

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Course-wide Content Career Corner Glossary of Business Jargon Managing Your Personal Finances Multi-Lingual Glossary Student Asset Gallery Taking It to the Net Technical Support Video Cases Chapter 1 Taking Risks and Making Profits Within the Dynamic Business Environment Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 2 How Economic Issues Affect Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 3 Competing in Global Markets Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 4 The Role of Government in Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 5 Ethics and Social Responsibility Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 6 Forms of Business Ownership Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 7 Entrepreneurship and Starting a Small Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 8 Management and Leadership Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 9 Adapting Organizations to Today’s Markets Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 10 Producing World-Class Goods and Services Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 11 Motivating Employees Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 12 Human Resource Management: Finding and Keeping the Best Employees Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 13 Understanding Employee–Management Issues and Relations Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 14 Marketing: Building Customer and Stakeholder Relationships Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 15 Managing the Marketing Mix: Product, Price, Place, and Promotion Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 16 Understanding Accounting and Financial Information Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 17 Financial Management Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 18 The Financial Services Industry in Canada Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Appendix A Appendix A: Using Technology to Manage Information Audio Glossary Flashcards Key Terms Quiz Appendix B Appendix B: Working Within the Legal Environment of Business Audio Glossary Flashcards Key Terms Quiz Appendix D Appendix D: Risk Management Audio Glossary Flashcards Key Terms Quiz

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Course-wide Content Career Corner Glossary of Business Jargon Managing Your Personal Finances Multi-Lingual Glossary Student Asset Gallery Taking It to the Net Technical Support Video Cases Chapter 1 Taking Risks and Making Profits Within the Dynamic Business Environment Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 2 How Economic Issues Affect Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 3 Competing in Global Markets Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 4 The Role of Government in Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 5 Ethics and Social Responsibility Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 6 Forms of Business Ownership Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 7 Entrepreneurship and Starting a Small Business Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 8 Management and Leadership Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 9 Adapting Organizations to Today’s Markets Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 10 Producing World-Class Goods and Services Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 11 Motivating Employees Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 12 Human Resource Management: Finding and Keeping the Best Employees Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 13 Understanding Employee–Management Issues and Relations Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 14 Marketing: Building Customer and Stakeholder Relationships Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 15 Managing the Marketing Mix: Product, Price, Place, and Promotion Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 16 Understanding Accounting and Financial Information Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 17 Financial Management Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Chapter 18 The Financial Services Industry in Canada Audio Glossary Critical Thinking Flashcards Key Concepts Key Terms Quiz Learning Objects Web Links and Exercises Appendix A Appendix A: Using Technology to Manage Information Audio Glossary Flashcards Key Terms Quiz Appendix B Appendix B: Working Within the Legal Environment of Business Audio Glossary Flashcards Key Terms Quiz Appendix D Appendix D: Risk Management Audio Glossary Flashcards Key Terms Quiz

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