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Self-Assessment Quiz
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1

Jordan says she can’t access files on the server any more. No other user has reported this problem, and she can ping the server from another computer successfully. Typing ping 127.0.0.1 from Jordan’s computer is also successful. Using ping to try to reach the server or any other computer from Jordan’s computer fails. A check of IP settings on Jordan’s computer shows that her static IP address and other information is good. What is the most likely cause of the problem?
A)The router that Jordan’s computer connects to is down.
B)Jordan’s network card is bad.
C)The DHCP server is down.
D)Jordan’s Ethernet cable has become unplugged from her computer.
2

You are trying to locate which patch cable in the main switch traces back to a particular computer. Which tool should you use?
A)Tone probe
B)Cable tester
C)Punchdown tool
D)Butt set
3

The Windows tracert tool fails sometimes because many routers block _______________ packets.
A)ping
B)TCP
C)pathroute
D)ICMP
4

What is the first step in the troubleshooting model?
A)Implementing the solution
B)Testing the solution
C)Identifying the problem
D)Establishing the symptoms
5

Kay’s computer has lost all network access. Which tool should you use to test for a break on the cable?
A)Certifier
B)TDR
C)Voltage event recorder
D)Crimper
6

Which command shows you detailed IP information, including DNS server addresses and MAC addresses?
A)ipconfig
B)ipconfig -a
C)ipconfig /all
D)ipconfig /dns
7

Which tool uses ICMP packets to test connectivity between two systems?
A)ARP
B)arping
C)netstat
D)ping
8

Which tools can you (and hackers) use to discover vulnerabilities on your network?
A)Port scanner
B)Nmap
C)Angry IP Scanner
D)hostname
E)Answers A, B, and C
9

Asking a user “Can you start your e-mail program?” is what type of question?
A)Closed-ended
B)Open-ended
C)Leading
D)Unprofessional
10

If you want to see which other computers on your network are currently connected to you, what command should you use?
A)ping
B)nbtstat
C)netstat
D)tracert
11

One of your users calls you with a complaint that she can’t reach the site www.yahoo.com. You try and access the site and discover you can’t connect either, but you can ping the site with its IP address. What is the most probable culprit?
A)The workgroup switch is down.
B)Yahoo! is down.
C)The gateway is down.
D)The DNS server is down.
12

A brand new employee is complaining on his second day of work that he can’t log into his computer. What is the most probable cause?
A)The server is down.
B)His network card is bad.
C)He forgot or is mistyping his password.
D)A port on the switch is bad.
13

When should you use a cable tester to troubleshoot a network cable?
A)When you have a host experiencing a very slow connection
B)When you have an intermittent connection problem
C)When you have a dead connection and you suspect a broken cable
D)Never
14

Which tools should you use to diagnose problems with DNS?
A)Nmap or Wireshark
B)nslookup or dig
C)ping or PATHping
D)tracert or PATHping
15

Which Windows command displays the local system’s routing table?
A)route print
B)print route
C)tracert /print
D)tracert /p





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