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| 1 | Which of the following is an advantage of running Windows on NTFS as opposed to FAT32? |
 | A) | Security |
| B) | Support for DOS applications |
| C) | Long filenames |
| D) | Network support |
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| 2 | Ricardo’s Windows XP installation has failed. What file should he check to see what files failed to copy? |
| A) | Install.log |
| B) | Setup.log |
| C) | Setup.txt |
| D) | Setuplog.txt |
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| 3 | If you do not complete the activation process for Windows XP, Vista, or 7, what will happen to your computer? |
| A) | Nothing. Activation is optional. |
| B) | The computer will work fine for 30 days and then Windows will be disabled. |
| C) | Microsoft will not know how to contact you to provide upgrade information. |
| D) | You will have to use a floppy disk set to boot to Windows. |
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| 4 | After you have completed a Windows installation and verified that the system starts and runs okay, what should you do next? |
| A) | Do nothing. You’re through. |
| B) | Install World of Warcraft and enjoy. |
| C) | Install productivity applications and restore data. |
| D) | Install the latest service pack or updates along with any updated drivers. |
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| 5 | If Windows locks up during the installation, what should you do? |
| A) | Press CTRL-ALT-DEL to restart the installation process. |
| B) | Push the Reset button to restart the installation process. |
| C) | Press the ESC key to cancel the installation process. |
| D) | Unplug the computer and restart the installation process after plugging it back in. |
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| 6 | You can upgrade directly to Windows 7 Professional 64-bit from which of these operating system editions? |
| A) | Windows XP Professional |
| B) | Windows Vista Home Premium 64-bit |
| C) | Windows XP 64-bit |
| D) | Windows Vista Ultimate 32-bit |
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| 7 | If you get an error message saying that the Setup program cannot read the CAB files, what should you do? |
| A) | Copy the CAB files from the Windows installation disc to your local hard drive and run the Setup program from there. |
| B) | Skip this step because the CAB files are not necessary to install Windows successfully. |
| C) | Go to the Microsoft Web site and download the latest version of the CAB File Wizard. |
| D) | Cancel the installation process and keep your old operating system because your hardware does not meet the minimum requirements. |
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| 8 | If you receive a graphical mode error in a XP installation saying that Windows failed to detect a noncritical piece of hardware, what should you do? |
| A) | You need to remove the hardware device or replace it with one that is compatible with the OS. |
| B) | You can probably solve the problem after the installation is complete by finding the proper driver. |
| C) | You will get a stop error and be unable to complete the installation process. |
| D) | You should reboot the computer and restart the installation. |
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| 9 | A customer has a laptop with Windows Vista Ultimate installed on the C: drive, the only hard drive on the laptop. She has a copy of Windows 7 Home Premium and wants to try it, but doesn’t want to lose the extra features of Vista Ultimate. What’s the best solution? |
| A) | Install Windows 7 normally. The two operating systems can be installed on the same partition. |
| B) | Boot to the Windows Vista disc, delete the primary partition, and repartition the drive to have two primary partitions. Install Windows Vista on the C: partition. Install Windows 7 on the D: partition. |
| C) | Run Disk Management and shrink the C: partition. Create a new primary partition. Install Windows 7 in the new partition. |
| D) | She cannot dual boot Windows Vista and Windows 7 on the same drive. |
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| 10 | If you are experiencing problems with Windows XP and wish to install Windows 7, what type of installation is required? |
| A) | Clean installation |
| B) | Upgrade installation |
| C) | Network installation |
| D) | Image deployment |
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| 11 | Which of the following tools can help you more efficiently install multiple copies of Windows 7? |
| A) | Automated Installation Kit |
| B) | Windows Easy Transfer |
| C) | Upgrade Advisor |
| D) | Activation key |
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| 12 | What should you do before upgrading your copy of Windows to the latest version? (Select two.) |
| A) | Download the latest patches and updates. |
| B) | Check the Windows Compatibility Center Web site. |
| C) | Back up your data. |
| D) | Check the setup log files. |
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| 13 | When the text mode of Windows XP Setup completes and the computer reboots to continue in graphical mode, what must you enter to continue the installation? |
| A) | Activation key |
| B) | CPU ID |
| C) | Registration information |
| D) | Product key |
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| 14 | The Norton Ghost software is most helpful with which method of installation? |
| A) | Clean installation |
| B) | Upgrade installation |
| C) | Network installation |
| D) | Image deployment |
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| 15 | Which setting affects the way currency and math separators display? |
| A) | Currency |
| B) | Language |
| C) | Locale |
| D) | Date/Time |