Stress and Conflict |  |
Chapter Objectives| Define the meaning of stress. |
| Identify the extraorganizational, organizational, and group
stressors. |
| Examine individual dispositions of stress. |
| Describe intraindividual and interactive conflict. |
| Discuss the effects of stress and conflict. |
| Present strategies for coping/managing stress and
negotiation skills for conflict resolution. |
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2002 McGraw-Hill Higher Education