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Managing Human Resources: Productivity, Quality of Work Life, Profits, 6/e
Wayne Cascio, University of Colorado-Denver
The Financial Impact of Human Resource Management Activities

Multiple Choice Quiz



1

The major payoff from determining the cost of employee behaviors lies in being able to demonstrate a financial gain from the wise application of human resource management methods.
A)True.
B)False.
2

Some components of employee turnover costs in training pertain to informational literature, instruction in a formal training program, and instruction by employee assignment.
A)True.
B)False.
3

J C Penny applied behavior-costing methodology to study the relationship between employee attitudes, customer behavior, and profits.
A)True.
B)False.
4

Indirect measures of training outcomes are more common than direct measures.
A)True.
B)False.
5

Organizational cultures will vary little across firms.
A)True.
B)False.
6

Managers do not need to define worker outcomes to establish very clear objectives, so employees know exactly what they need to attain.
A)True.
B)False.
7

The costs associated with absenteeism include which of the following:
A)lost compensation to supervisors of absentees.
B)lost compensation to absentees.
C)lost benefits to absentees.
D)all of the above.
8

Which of the following is considered a separation cost in the analysis of turnover?
A)exit interview.
B)administrative functions related to termination.
C)separation pay.
D)all of the above.
9

Which of the following is a way to reduce employee turnover among employees who seek opportunities for personal growth and professional development is to provide:
A)training.
B)orientation programs.
C)fringe benefits.
D)early retirement incentives.
10

Work-life stress can be reduced by a combination of:
A)orientation programs.
B)open communication policies and supportive work environments.
C)a & b.
D)none of the above.
11

Pre-test/post test only design is when a control group was not used and the performance of the trained group alone was evaluated before and after the:
A)affirmative action program.
B)orientation procedures.
C)human resource planning.
D)training program.
12

The key behaviors of managers that underlie a profitable workplace include the following:
A)all of these.
B)define the right outcomes.
C)positive reinforcement.
D)focus on strengths.








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