Chapter 2. Constructing the Self through Communication
Developing the Self through Communication
Communication and Identity
Enhancing Self-Awareness through Interaction with Others
Communicating an Authentic Self
Resources for Review and Skill Building

Chapter 3. Perceiving and Communicating with Others
Factors that Influence Perceptions
Steps in the Process of Forming Perceptions
Perception and Responsible Communication
Resources for Review and Skill Building

Chapter 4. Listening and Responding to Others
Hearing and Listening
The Listening Process
Active and Passive Listening
Obstacles to Effective Listening
Becoming a Responsible and Effective Listener
Resources for Review and Skill Building

Chapter 5. Understanding and Shaping the World through Verbal Communication
Verbal Communication and Meaning
Understanding the Meaning of Words
Communicating Culture through Language
Ethical Challenges in Verbal Communication
Using Language Responsibly
Resources for Review and Skill Building

Chapter 6. Appreciating and Using Nonverbal Communication
Basic Characteristics of Nonverbal Communication
Functions of Nonverbal Communication
Types of Nonverbal Communication
Using Nonverbal Communication Effectively and Responsibly
Resources for Review and Skill Building

PART TWO: Communication in Context
Chapter 7. Communicating in Interpersonal Relationships
Basic Characteristics of Interpersonal Communication
Intimacy, Interpersonal Relationships, and Communication
Interpersonal Attraction
Communication and Relationship Development
Maintaining Ongoing Intimacy through Appropriate Self-Disclosure
Resources for Review and Skill Building

Chapter 8. Building Common Ground in Interpersonal Relationships
The Value of Conflict
Sources of Conflict
Ways of Handling Conflict
Building Common Ground with Responsible Communication
Resources for Review and Skill Building

Chapter 9: Communicating in Groups
Small Groups Are Essential in Our Society
Advantages and Disadvantages of Group Decision-Making
Norms and Roles Are Established Through Group Communication
Using the Problem Solving Agenda to Make Effective Decisions
Becoming an Effective and Responsible Leader
Resources for Review and Skill Building

Chapter 10: Exploring Mediated Communication
Defining Media and Mass Communication
The Co-Evolution of Media and Audiences
Media Functions and Effects
Using Media Responsibly
Resources for Review and Skill Building

PART THREE: Public Communication
Chapter 11: Planning Public Presentations
Selecting a Topic
Focusing Your Speech Topic
Analyzing the Situation
Gathering Materials for Use in the Speech
Planning a Responsible Presentation
Resources for Review and Skill Building

Chapter 12: Organizing and Outlining Public Presentations
The Overall Structure of Your Speech
Ways of Organizing the Body of the Speech
Developing and Supporting the of Main Ideas of Your Speech
Outlining Your Speech
Resources for Review and Skill Building

Chapter 13: Delivering a Confident Presentation
Managing the Fear of Speaking
Types of Delivery
Vocal Aspects of Delivery
Physical Aspects of Delivery
Using Computer Presentational Packages
Resources for Review and Skill Building

Chapter 14: Speaking to Inform and Inspire
Crafting a Credible Presentation
Types of Informative Speeches
Speaking at Special Occasions
The Responsible Person Speaking Well
Resources for Review and Skill Building

Chapter 15: Speaking to Persuade
The Informative-Persuasive Continuum
Types of Persuasive Speeches
Building Persuasive Arguments
Putting It All Together
Recognizing and Practicing Ethical Persuasion
Resources for Review and Skill Building

Appendix: A Brief Guide to Interviewing
Conducting an Effective Informational Interview
Participating in a Selection Interview