Site MapHelpFeedbackChapter Outline
Chapter Outline
(See related pages)


Small Groups Are Essential in Our Society  
  1. Small Groups Exist through Communication  
  2. Types of Groups  
The Rewards and Costs of Group Decision Making  
  1. Advantages of Group Decision Making  
  2. Disadvantages of Group Decision Making  
Norms and Roles Are Established through Group Communication  
  1. Group Norms Establish Communication Guidelines for Members  
  2. Group Norms Are Influenced by Culture  
  3. Cohesion Is an Important Norm in Many Successful Groups  
  4. Roles Facilitate Group Functioning and Communication  
Using the Problem-Solving Agenda to Make Effective Decisions  
  1. Define and Understand the Problem  
  2. Establish Explicit Criteria for an Effective Solution  
  3. Generate Possible Solutions to the Problem  
  4. Select the Best Possible Solution to the Problem  
  5. Implement the Solution  
Becoming an Effective and Responsible Leader  
  1. Styles of Leadership  
  2. Developing Group Leadership Skills  
Resources for Review and Skill Building  





To learn more about the book this website supports, please visit its Information Center.
(c)2003 McGraw-Hill Higher Education
Any use is subject to the Terms of Use and Privacy Policy.
McGraw-Hill Higher Education is one of the many fine businesses of The McGraw-Hill Companies.


Communication in a Changing WoOnline Learning Center

Home > Chapter 9 > Chapter Outline