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1 | |
Words that have more than one meaning are called |
| | A) | jargon |
| | B) | equivocal terms |
| | C) | trigger words |
| | D) | low-level abstractions |
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2 | |
Based on your understanding of equivocal terms, which of the following statements is accurate? |
| | A) | Most equivocal misunderstandings come from business relationships and not from casual conversation. |
| | B) | It is a waste of time to double-check your understanding of terms that might be open to more than one interpretation because people will hear what they want to hear no matter what you do. |
| | C) | Equivocal terms cause problems because professionals from different fields use the same terms in specialized ways. |
| | D) | All of the above. |
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3 | |
Based on the discussion in chapter three regarding verbal language, which of the following statements is true: |
| | A) | Abstract language and specific language should be used in conjunction with one another. |
| | B) | If the secretary in your office told you the copier was broken, and the copy repair person told you that the copier needed a new toner distribution arm, the repair person is using a low-level abstraction. |
| | C) | Words like every, always, and never are examples of high-level abstractions. |
| | D) | All of the above. |
| | E) | None of the above. |
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4 | |
While you are in line at the checkout stand at the grocery store, you hear the clerk call for a code ninety-nine on six. This phrase is an example of |
| | A) | jargon |
| | B) | trigger words |
| | C) | low-level abstraction |
| | D) | equivocal term |
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5 | |
People often think of jargon as words that negatively impact the communication process. Based on the following statements is there a good time to use jargon? |
| | A) | While talking to the department chair at a public function, she mentions that there are going to be some strong GTAs next year, instead of calling them graduate teaching assistants. |
| | B) | The more technical and complex the situation, the more doctors should avoid using specialized vocabulary with one another. |
| | C) | Using jargon usually has a negative impact on the speaker's credibility. |
| | D) | All of the above. |
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6 | |
In what kinds of situations would the use of ambiguous language be considered a good idea? |
| | A) | When you are deliberately trying to deceive another person |
| | B) | When you are trying to settle a disagreement between two of your coworkers |
| | C) | When you tell your boss that navy blue makes him look more authoritative instead of telling him that his brown corduroy sport coat makes him look outdated |
| | D) | All of the above |
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7 | |
Read the following statement and then decide which of the answer choices represents the best example of an effective ambiguous response. "This is the worst sales proposal I've ever read." |
| | A) | It reads okay, but the discussion in the middle is rather weak. |
| | B) | This looks better than the last draft. |
| | C) | Your approach to this client is very very unique. |
| | D) | It always helps me to run my ideas by the sales manager before I give them to the client. |
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8 | |
Terms that appear to be objective but actually conceal an emotional bias are known as |
| | A) | trigger words |
| | B) | equivocal words |
| | C) | biased language |
| | D) | rapport talk |
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9 | |
While you are a patient in the hospital, you notice that your doctor refers to the female doctors and nurses as "honey" or "sweetie" instead of by their titles. Using these terms is an example of |
| | A) | trigger words |
| | B) | biased language |
| | C) | equivocal terms |
| | D) | jargon |
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10 | |
Trigger words can refer to which of the following: |
| | A) | specific people |
| | B) | groups of people |
| | C) | issues |
| | D) | all of the above |
| | E) | none of the above |
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11 | |
Some researchers believe that men and women actually come from two different cultures where they are not speaking different dialects but different genderlects. Researchers have argued that these different approaches impact the way men and women interact. Based on this discussion, which one of the following statements best captures this interaction. |
| | A) | It is powerful, and both men and women are constantly aware of it. |
| | B) | It is weak, and both men and women are constantly aware of it. |
| | C) | It is powerful, yet both men and women usually don't notice it. |
| | D) | It is weak, so both men and women usually don't notice it. |
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12 | |
Research on feminine speech shows that women share their problems with one another because: |
| | A) | Women like to share feelings regardless of whether or not what they say is supportive. |
| | B) | Sharing feelings with one another is a way of showing solidarity. |
| | C) | Men refuse to listen to them. |
| | D) | Women rely on a female conversational style that is tentative by nature and fits perfectly with the weaknesses associated with talking about personal problems with others. |
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13 | |
Deborah Tannen argues that beginning from childhood, females are taught to use speech in a way that she calls rapport talk. Rapport talk is known for its ability to |
| | A) | attack the other person in an argument |
| | B) | terminate conversations that are headed in a bad direction |
| | C) | keep emotional expressions out of conversations so they don't clutter judgment |
| | D) | all of the above |
| | E) | none of the above |
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14 | |
In what ways do men's and women's speech styles differ from one another? |
| | A) | Women's styles are better at building rapport and showing equality. |
| | B) | Men's styles are better at building rapport and showing equality. |
| | C) | Women's styles are primarily geared to solve problems. |
| | D) | Men's styles are primarily geared to express emotion. |
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15 | |
Deborah Tannen suggests that men use language instrumentally. What does this mean? |
| | A) | To listen to problems without offering advice |
| | B) | To focus on the basics of the relationship when communicating |
| | C) | Using words that keep men from becoming too focused on achieving status |
| | D) | Using words to get things done, reporting information, or solving visible problems |
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16 | |
Men's speech style is marked by several elements of dominance and control. From the following choices, which statement accurately reflects this relationship? |
| | A) | Research shows that men interrupt more than women in conversations. |
| | B) | Men ask more interesting questions dealing with issues that are mutually interesting to both genders. |
| | C) | Men decide which topics of conversation to pursue and talk longer than women about them. |
| | D) | Men's use of language to establish status and individuality is greatly exaggerated in current research. |
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17 | |
Adler and Elmhorst discuss sexual harassment as an important workplace issue. Suppose that your boss is constantly making comments about your body and touching you in ways that make you feel uncomfortable, to the point where you can't concentrate on your work. You feel that your job might be in jeopardy. Based on their advice what is your best course of action? |
| | A) | Dismiss the incidents because you will most likely get fired anyway. |
| | B) | Avoid keeping any written notes about your boss's behavior because they might be discovered, and then you will be fired for sure. |
| | C) | Recognize that your company has a sexual harassment policy, and go through the appropriate channels. |
| | D) | Avoid going to court. |
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18 | |
Which of the following statements would Adler and Elmhorst agree with, based on their discussion of nonverbal communication? |
| | A) | Nonverbal behavior is governed by different cultural rules depending on where you live. |
| | B) | Nonverbal communication is less effective in communicating attitudes than verbal communication. |
| | C) | Nonverbal communication is clear and accurate and our interpretations are usually correct. |
| | D) | All of the above. |
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19 | |
If someone at your firm tells you that you have a great speaking voice, because during your sales presentations you expressed feelings by making your voice higher and lower, she is referring to vocal characteristic known as: |
| | A) | range |
| | B) | pitch |
| | C) | volume |
| | D) | articulation |
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20 | |
Research shows that employees who use the nonverbal element ____________ well actually receive higher starting salaries. |
| | A) | appearance |
| | B) | personal space |
| | C) | eye contact |
| | D) | time |
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2002 McGraw-Hill Higher Education