| "I" statements | Statements of how a person is feeling without placing blame for those emotions. 37
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| "you" statements | Statements that accuse or place blame on another person. 37
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| aggressive behavior | Attempting to accomplish your goals or fulfill your needs at the expense of others' rights, needs, or feelings. 45
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| assertiveness | Making your needs and desires known to others. 44
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| coercion | To bring about by force, threat, or deceit rather than by informed free choice. 33
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| collaborating | Working together. 40
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| conflict | Any situation in which the wants, needs, or intentions of one person are incompatible with the wants, needs, or intentions of another person. 39
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| cultural diversity | People with a variety of histories, ideologies, traditions, values, lifestyles, and languages living and interacting together. 28
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| ethnocentric | Assuming that the ways of one's own culture are "best" and judging other cultures by how closely they approximate one's own. 30
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| flirting | Using indirect tactics to signal interest to a potential partner. 31
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| paraphrasing | Restating what has just been said, and putting it into the listener's own words. 44
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| passive behavior | Denying your own needs and rights. 44
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| sexism | Behavior, conditions, or attitudes that foster stereotypes of social roles based on gender. 45, 290
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2002 McGraw-Hill Higher Education