Multiple Choice Quiz

Please answer all questions.


1	If a very successful fast food restaurant has been ignoring customers' concerns about the small war toys and toy guns included in their Kids Meals, then managers should begin focusing on improving the firm's
		A)	ethics.
		B)	defense.
		C)	profitability.
		D)	productivity.
		E)	game plan.


2	If the owner of a shoe store seeking a price reduction gives the manager of an athletic shoe manufacturing company a new personal computer, the shoe store owner is using which approach to influence the manufacturer's decision making?
		A)	tipping
		B)	bribery
		C)	high technology
		D)	computer impacting
		E)	discounting


3	Actions society deems unethical are
		A)	always illegal.
		B)	socially responsible.
		C)	illegal but socially responsible.
		D)	not necessarily illegal.
		E)	covered by business law.


4	The most important step in understanding business ethics is
		A)	establishing codes of ethics.
		B)	learning to recognize ethical issues.
		C)	having efficient operations.
		D)	implementing a strategic plan.
		E)	hiring ethical employees.


5	Which of the following is an argument against social responsibility?
		A)	Businesses created many of the problems, so they should participate in finding solutions.
		B)	Businesses may lose their focus on profit-making.
		C)	As members of society, businesses should do their fair share.
		D)	The survival of a healthy economy depends on businesses being socially responsible.


6	A set of formalized rules and standards that describe what a company expects of its employees is called a(n)
		A)	strategic plan.
		B)	moral philosophy.
		C)	guideline.
		D)	code of ethics.
		E)	corporate citizenship plan.


7	Which of the following issues did your textbook identify as a category of ethical issues to study?
		A)	conflicts of interest
		B)	fairness and honesty
		C)	business relationships
		D)	communications
		E)	all of the above


8	Social responsibility is the obligation a business has to do which of the following?
		A)	minimize its positive impact on society and maximize its negative impact
		B)	make the highest possible return for investors
		C)	develop total quality management
		D)	be as competitive as possible
		E)	none of the above


9	It is the responsibility of _____ to create a work environment that helps the company achieve its objectives and fulfill its responsibilities.
		A)	employees
		B)	individuals
		C)	the government
		D)	owners
		E)	managers


10	A _____ exists when a person must choose whether to advance his or her own personal interests or those of others.
		A)	communication problem
		B)	fairness and honesty issue
		C)	conflict of interest
		D)	business relationship problem
		E)	conflict of values


11	The Surgeon General's warning on cigarette packages about the health implications of smoking is an example of which of the following ethical issues?
		A)	communications
		B)	relationships within a business
		C)	conflict of interest
		D)	fairness and honesty
		E)	none of the above


12	Business ethics relates to
		A)	society's decisions.
		B)	an individual's or work group's decisions.
		C)	an organization's decisions.
		D)	government decisions.
		E)	legal decisions.


13	The social responsibility of a business is important to
		A)	owners and investors.
		B)	employees.
		C)	governments.
		D)	competitors.
		E)	all of the above.


14	Consumers vote against firms they view as socially irresponsible by
		A)	boycotting the company's products.
		B)	expressing dissatisfaction by protesting.
		C)	writing their representatives in Congress.
		D)	filing complaints with the company.
		E)	all of the above.


15	Today, most companies view social responsibility as
		A)	an unnecessary burden.
		B)	a cost of doing business.
		C)	a waste of time.
		D)	too costly to implement.
		E)	a waste of human resources.


16	A supplier of pesticides has offered the manager of a farm supply store a free two-week cruise if his firm gets a very large order from the store. The most ethical course of action for the store manager to take would be to
		A)	call the police.
		B)	accept the offer.
		C)	politely turn it down and discuss it with his supervisor.
		D)	accept it if the pesticide in question meets quality standards.
		E)	ask around and see how other store managers handled such offers previously.


17	Which of the following statements about business ethics is true?
		A)	It concerns the impact of a business's activities on society.
		B)	It refers to principles and standards that determine acceptable behavior in the world of business.
		C)	It relates to an individual's values and moral standards and the resulting business decisions he or she makes.
		D)	What is ethical is determined by the public, government regulators, interest groups, competitors, and individual's personal moral values.
		E)	All of the above.


18	Which of the following is an argument for social responsibility?
		A)	It sidetracks managers from their primary objective.
		B)	Being socially responsible gives businesses more power.
		C)	Businesses may not have the necessary expertise.
		D)	The government should bear the responsibility.
		E)	Businesses have the financial resources to help society.


19	Which of the following management activities can help to reduce unethical behavior in business?
		A)	establish clear policies on unethical behavior
		B)	limit opportunities for unethical behavior
		C)	establish formal rules and procedures
		D)	punish unethical behavior firmly
		E)	all of the above

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