 |  Interviewing: Principles and Practices, 10/e Charles J. Stewart,
Purdue University--West Lafayette
William B. Cash,
National Louis University--Evanston
What's New- The text interface has been improved by a more precise narrative, additional sub-headings, and bullets that help to identify important principles and guidelines. Additionally, important guidelines, observations, principles and cautions are noted in the margins.
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End-of-chapter activities have been made less complex and less time-consuming.
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New glossary provides students with definitions of key words and concepts.
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Several chapters have been restructured to follow a more natural sequence when conducting or taking part in probing, survey, recruiting, employment, performance review, persuasion, counseling and healthcare interviews.
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Chapter 1 introduces students to the growing use of electronic interviews, i.e., telephone, teleconference, video talk-back and the Internet.
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Chapter 3, Questions and Their Uses, now contains a discussion of question sequences as well as outline sequences.
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Formerly titled The Selection Interview, Chapter 7 is now called The Recruiting Interview to reflect more accurately the employer's role of attracting as well as selecting new employees.
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Chapter 9 presents the reality of cultural diversity, the universal skills, and the attitudes essential for work in the 21st century. It discusses using resources such as databases and the Internet when searching for jobs or researching organizations, positions and careers.
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Chapter 10 contains new discussions of visions for organizations in the 21st century, the balanced scoreboard approach, preparing for the review and the force-choice review model.
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Chapter 12, the Health Care Interview, was reorganized to focus more clearly on the roles, relationships, and interactions of the two parties: health care provider and health care recipient.
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Online Learning Center.
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2003 McGraw-Hill Higher Education