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Interviewing: Principles and Practices, 10/e

Charles J. Stewart, Purdue University--West Lafayette
William B. Cash, National Louis University--Evanston

Structuring the Interview

Quiz


1	A nonscheduled interview might be very similar to the journalist’s interview guide.

		A)	TRUE
		B)	FALSE

2	Rapport building includes the greeting and orientation portions of the opening.

		A)	TRUE
		B)	FALSE

3	A false closing occurs when an interviewee mistakenly thinks the interview is ending.

		A)	TRUE
		B)	FALSE

4	A funnel sequence begins with an open ended question and proceeds to more closed questions.

		A)	TRUE
		B)	FALSE

5	A highly scheduled interview includes all questions and possible answer options under each.

		A)	TRUE
		B)	FALSE

6	The traditional journalist’s guide uses which of the following sequences?

		A)	time
		B)	topic
		C)	space
		D)	cause-effect
		E)	problem-solution

7	Which of the following is not true of a highly scheduled standardized interview?

		A)	Built-in bias may be worse than accidental bias.
		B)	All questions and answer options are stated in identical terms.
		C)	They are the easiest to conduct.
		D)	They are difficult to replicate.
		E)	The breadth of information is restricted.

8	The primary function of the opening is to

		A)	motivate both parties to participate.
		B)	avoid a failed closing.
		C)	orient both parties.
		D)	limit small talk.
		E)	establish rapport.

9	Lillian Glass catalogued “talk differences” between American men and women and discovered that

		A)	women touch others more often.
		B)	men look directly at the other party to maintain control.
		C)	women make direct accusations.
		D)	men tend to avoid eye contact.
		E)	women give fewer compliments.

10	A quintamensional design sequence focuses on all of the following except

		A)	reason why.
		B)	awareness.
		C)	specific attitude.
		D)	intensity of attitude.
		E)	influenced attitudes.

11	Which of the following rules does this opening violate? Consider the interviewing situation and type, the techniques used, and what it omitted. There may be more than one correct answer. This is a survey taking place at the front door of a home. The parties do not know one another. "Hi Jane! (smiling) If you've got a minute, I'd like to ask you some questions concerning the recycling program here in Clairmont."

		A)	Use first name of the interviewee when acquainted.
		B)	Uses appropriate nonverbal signals.
		C)	Ask for a reasonable amount of time.
		D)	State a clear purpose.
		E)	Introduces self.

12	Which of the following rules does this closing violate? Consider the interviewing situation and type, the techniques used, and what is omitted. There may be more than one correct answer. This is a recruiting interview in a college career center. (standing up) "I'm glad we had this chance to talk. (shakes hands) Don't call us; we'll call you. Thanks for coming by."

		A)	Use appropriate nonverbal signals.
		B)	Do not rush the closing.
		C)	Phrase carefully to send correct messages.
		D)	Express appreciation.
		E)	Set positive attitude for the next interaction.

13	The opening is a two step process of and orientation.



14	The most overused and misused opening is " "



15	Which form of interviewer bias is most likely to occur in highly scheduled standardized interviews?

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