Using Information Technology: A Practical Introduction to Computers and Communications, 5/e

Brian K. Williams
Stacey Sawyer

INFORMATION SYSTEMS: Information Management & Systems Development

Chapter 11 Fill in the Blanks


1		The method of conversion involves only a subset of the users trying out the new system.


2		With the implementation method of conversion, the old and new systems are operated side by side until the new system has shown it is reliable, at which time the old system is discontinued.


3		SDLC stands for .


4		managers make operational decisions.


5		A recorded event having to do with routine business activities is called a(n) .


6		Summary reports, exception reports, periodic reports, and demand reports are all output by the .


7		A(n) system is a set of interactive computer programs that helps users solve problems that would otherwise require the assistance of a human expert.


8		In the phase of the SDLC, an analysis is conducted, alternative solutions are proposed, costs and benefits are described, and a draft plan with recommendations is submitted.


9		The make-or-buy decision must be made no later than the phase of the SDLC.


10		In testing, the performance of individual parts is examined, using test data.

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