PART ONE Foundation

1. Introduction: Operations and Supply Chain Management
2. Information Technology: ERP Systems, SCA Systems, and E-Commerce
3. Supply Chain Foundations: System Slack and Related Concepts

 PART TWO Principles and Tools

4. Demand Management: Processing, Influencing, and Anticipating Demand
5. Supply Management: Trends, Technologies, and Tactics
6. Inventory Management I: Deterministic Analysis
7. Inventory Management II: Stochastic Analysis
8. Capacity Management: Analysis and Psychology
9. Production Management: Flow Control and Scheduling
10. Transportation Management: Elements and Insights

    Supplement A Diagnostic Analysis Illustration

    Supplement B International Transportation: Services and Legal Requirements

11. Quality Management: Tools for Process Improvement

Supplement Creative Problem Solving: Strategies and Pitfalls

 PART THREE Synthesis

12. Supply Chain Strategy: Frameworks and Synthesis

 APPENDICES

1. Principles of Nature: Insights into Human and System Behavior
2. Linchpin of E-Commerce: Basics of Encryption and Digital Signatures
3. Summary of Notation and Formulas 405
4. Standard Normal Probability and Unit Normal Loss Table

 REFERENCES

PHOTO CREDITS

INDEX