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Chapter 11 Quiz
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1

One of the following is not a decision model used by a decision support system for its analytical capabilities.
A)Operational
B)Strategic
C)Managerial
D)Tactical
2

Middle managerial-level information flow is considered to be
A)vertical only.
B)horizontal, vertical, and external.
C)horizontal only.
D)vertical and horizontal.
3

Records of the number of parts or finished goods on hand in a warehouse would be maintained in a(n
A)inventory control system.
B)sales orders system.
C)data storehouse.
D)none of the above.
4

In general, most organizations or businesses can be divided into the following departments, except one
A)accounting.
B)production.
C)supervisors.
D)marketing.
5

A management information system produces summarized, structured reports that are typically used by
A)top-level management.
B)middle level management.
C)supervisors.
D)employees.
6

A computer information system that records the day-to-day activity is known as the
A)transaction processing system.
B)management information system.
C)decision support system.
D)executive support system.
7

If the Environmental Protection Agency asked for a report on the amount of carbon monoxide produced in a manufacturing process, a _________ report would be generated to fulfill their request.
A)periodic
B)management
C)exception
D)demand
8

Information workers who are involved with the distribution and communication of information like secretaries and clerks are
A)knowledge workers.
B)data workers.
C)supervisors.
D)none of the above.
9

Programs designed to support data workers that manage documents, communication and scheduling are called
A)data processors.
B)office automation systems.
C)standardized report systems.
D)data sharing systems.
10

Computer-aided design (CAD) programs are an example of a specialized
A)transaction processing system.
B)management information system.
C)office automation system.
D)knowledge work system.
11

Executive support systems typically present summary information in a flexible, easy to use presentation format for use by top-level executives.
A)True
B)False
12

The executive information system typically presents information in a highly summarized form to help top-level managers oversee company operations and develop strategic plans.
A)True
B)False
13

Management information systems produce predetermined reports that can be classified as periodic, exception, and demand reports.
A)True
B)False
14

Some examples of internal data used by a decision support system would be data provided by marketing research firms, trade associations or U.S. census data.
A)True
B)False







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