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True or False
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1

Vocal quality refers to the relative emphasis, pitch changes, and duration when speaking.
A)True
B)False
2

According to research on nonverbal communication, office decor and layout has little impact on workplace behavior.
A)True
B)False
3

According to Jack Gibb, a person who uses strategy in most communication situations is likely to create a more educated and supportive climate for communication.
A)True
B)False
4

If, as the leader of a group, you need to criticize group work, but do not want to create a defensive climate, you should present your comments in a way that forces the group to come up with its own answers.
A)True
B)False
5

According to LaFasto and Larson, an overt dismissal of a group member's message is a disconfirming message.
A)True
B)False





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