CASE STUDY Adventures in Kenya | 93 |
Explaining Why We Do What We Do | 95 |
Diversity: Groups in Context | 95 |
Personality | 98 |
FIRO-B | 98 |
Inclusion | 99 |
Control | 100 |
Affection | 101 |
Myers-Briggs Type Indicator (MBTI) | 102 |
Gender | 105 |
Age | 108 |
Health | 109 |
PRACTICAL TIPS | 111 |
Attitudes | 112 |
Values | 114 |
THE SYSTEMS APPROACH | 115 |
PRACTICAL TIPS | 116 |
EXERCISES | 117 |
1. Employee Selection Problem | 117 |
2. Self-Esteem Exercise | 120 |
3. Personal Styles Exercise | 121 |
4. Interaction Exercise | 123 |
5. The New-Hire Case | 123 |
Discussion Questions | 124 |
6. World Wide Web Resource | 124 |
READINGS: Overview | 124 |
Reading 3.1 SpeedReaching People: How to Communicate with All Types, Paul D. Tieger and Barbara Barron-Tieger | 124 |
Reading 3.2 The Gender and Communication Connection, Teri Kwai Gamble and Michael W. Gamble | 131 |