Searching the Web for Salary and Related Information

Report your findings to your work team members, peers, or students depending on the setting in which you are using this book.

• Research the projected salaries and benefits for customer service providers in your industry or in one that interests you.
• Develop a bibliographic listing of books and other publications on topics introduced in this chapter. The resources should be less than five years old.

You can do this by going to sites such as:

• Find the websites of at least three companies that you believe have adopted a positive customer service attitude and are benefiting as a result.
• Select any issue raised in this chapter and research it further.

Note: A listing of websites for additional research on specific URLs is provided below:

http://www.consociates.com/
http://www.theacsi.com/
http://www.asq.org/
http://www.foreseeresults.com/WhitePapers/eGovBench.pdf
http://www.highbeam.com/
http://www.census.gov/mso/www/npr/Census03_hilite.html
http://customer-service.careerbuilder.com/CS/