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Multiple Choice Quiz
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1

According to the U.S. Census Bureau, people are living longer and the median age in the U. S. in 2000 was _______?
A)28.0
B)35.3
C)42.7
D)53.1
2

Analysts predict a strain on the customer service system in part because of aging society and the __________?
A)baby boom
B)baby bust
C)inflated economy
D)large number of competing companies
3

The large number of aging people in the U.S. is sometimes referred to as the _________ of the population.
A)depletion
B)seasoning
C)graying
D)relaxation
4

According to the national Center for education Statistics, over the last decade between 347,000 and 544,000 10th through 12th grade students _________.
A)improved their grade point average (GPA)
B)decreased their grade point average (GPA)
C)took vocational type courses
D)left without successfully completing high school
5

Because of the growth of the diverse population, service workers of the future will need ______?
A)more education
B)better technology
C)constant supervision
D)a knowledge of cultural differences
6

In 2001, women earned an average of _______ cents for every $1 earned by their male counterparts.
A)49
B)58
C)76
D)94
7

Estimates are that over half the U.S. population has Internet access and as many as __________ percent of people have computers.
A)25
B)33
C)42
D)68
8

Reading, writing and computation skills are referred to as _________.
A)basic skills
B)essential skills
C)rudimentary skills
D)paramount skills
9

The ability to go beyond normal paradigms and break away from traditional ways of doing things requires what type of skills?
A)Perception
B)Extraordinary
C)Critical thinking
D)Soft
10

The need to deal with a variety of people daily and come to win-win outcomes creates a need for what type of skills?
A)Competitive
B)Negotiation
C)Collaborative
D)Recognition





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