Each chapter closes with Critical Thinking Questions (listed below) as a review of chapter material that focuses on the role of the medical assistant.

1. You have been hired as part of a new staff in a start-up operation for a medical group that specializes in obstetrics/gynecology and fertility. What filing system will you implement and why?

2. What special concerns might arise when storing records on the computer rather than in traditional (hard copy) paper files? Why do you think major clinics such as the Mayo Clinic use a completely electronic or computerized file storage system?

3. What filing system would you choose for a series of numbered insurance claim forms for patients? Why?