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Multiple Choice Quiz
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1

Signs of anxiety include
A)passiveness and drowsiness.
B)increased blood pressure and sweaty palms.
C)quietness and relaxed appearance.
D)decrease in pulse and breathing.
2

When communicating with a patient who cannot speak or understand English,
A)insist the patient learn English.
B)speak to the patient using appropriate medical terminology.
C)learn some basic phrases in the patient's native language.
D)write down instructions for the patient.
3

An example of passive listening is
A)listening to a news program on the radio.
B)responding to a comment.
C)participating in an educational lecture.
D)intervening in an interaction between two people.
4

A medical assistant sees a patient looking uneasy and responds, “You look concerned. How can I help you feel more comfortable?” This is an example of
A)aggressiveness.
B)blocking communication.
C)assertiveness.
D)false reassurance.
5

Which of the following is an example of positive communication?
A)ask a patient to repeat your instructions
B)interrupt a patient when he/she does not understand
C)treat all the patients the same
D)inform patients when you cannot spend any more time with them
6

Anything that distorts the message in any way or interferes with the communication process is called
A)timing.
B)body language.
C)noise.
D)rapport.
7

HIV is transmitted through
A)casual contact.
B)shaking hands.
C)bodily fluids.
D)sharing eating utensils.
8

Which of the following are examples of negative communication?
A)speaking slowly
B)looking directly at a patient when speaking
C)forgetting to say thank you
D)encouraging the patient to ask questions
9

Which of the following indicates that a medical assistant may be invading a patient's personal space? The patient
A)leans forward towards the medical assistant.
B)turns his head away from the medical assistant.
C)steps closer to the medical assistant.
D)looks directly at the medical assistant.
10

The “white-coat syndrome” describes a(n) ____ patient.
A)anxious
B)angry
C)confused
D)ambivalent





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