Part I: OPERATIONS MANAGEMENT IN TODAY'S BUSINESS ENVIRONMENT

Chapter 1: Introduction to Operations Management

Chapter 2: Operations Strategy: Identifying Core Competencies

Supplement 2: Financial Analysis in Operations Management

Chapter 3: The Role of Information Technology

Chapter 4: Supply Chain Management: Integrating Across Organizations

Chapter 5: Integrating Manufacturing and Services

Part II: PROCESS DECISIONS

Chapter 6: New Product and Service Development, and Process Selection

Chapter 7: Project Management

Chapter 8: Process Measurement and Analysis

Supplement 8: Job Design and Work Performance Measurement

Chapter 9: Quality Management

Supplement 9: Quality Control Tools for Improving Processes

Chapter 10: Lean Operations

Part III: FACILITY DECISIONS

Chapter 11: Facility Location and Capacity Planning

Chapter 12: Facility Layouts

Supplement 12: Forecasting

Part IV: AGGEGRATE PLANNING AND INVENTORY DECISIONS

Chapter 13: Aggregate Planning

Chapter 14: Inventory Systems for Independent Demand

Part V. DAILY OPERATIONAL DECISIONS

Chapter 15: Inventory Systems for Dependent Demand

Chapter 16: Waiting Line Management

Supplement 16: Waiting Line Theory

Chapter 17: Scheduling