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1 | | Memos, compliance reports, and progress reports are: |
| | A) | Informative and indirect. |
| | B) | Informative and direct. |
| | C) | Analytical and direct. |
| | D) | Analytical and indirect. |
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2 | | In addition to identifying you and your organization, an executive summary also presents: |
| | A) | Objectives, proposed activities, and conclusions. |
| | B) | Problem, objectives, and analysis. |
| | C) | Objectives, activities, and analysis. |
| | D) | Problem, activities, and conclusions. |
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3 | | Presenting your context, basic topic, and suggested solutions immediately is application of the: |
| | A) | Indirect approach. |
| | B) | Indirect strategy. |
| | C) | Direct approach. |
| | D) | Direct strategy. |
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4 | | In indirect strategy application, you present your context and basic topic but you do not: |
| | A) | Write or speak precisely. |
| | B) | Use Statistical material. |
| | C) | Specifically indicate your suggestions. |
| | D) | Ask for a response from audience. |
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5 | | Beginning the problem and topic section with analysis of background material and end with a very precise description of the issue to be related, is applying: |
| | A) | Illogical structure. |
| | B) | Indirect structure. |
| | C) | Illogical strategy. |
| | D) | Indirect strategy. |
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6 | | The sentence, "We might use sensitivity training to address tensions in the shipping department." is an example of a: |
| | A) | Conclusion. |
| | B) | Vague goal. |
| | C) | Specific goal. |
| | D) | Specific objective. |
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7 | | The statement, "Although sales of the robot toy have declined 15% over the past year, sales of our video games have increased 17% in the same period and will make future growth a real possibility." is an example of: |
| | A) | Bad news cushioned by neutral news. |
| | B) | Neutral news cushioned by good news. |
| | C) | Bad news cushioned by good news. |
| | D) | Neutral news emphasized by bad news. |
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8 | | Sometimes, even in an informative report that requires no investment by the audience, the data you provide may encounter resistance from the audience because you did not: |
| | A) | Thoroughly consider the type of audience. |
| | B) | Consider the type of report carefully. |
| | C) | Take time to check your sources. |
| | D) | Ask the audience for an immediate response. |
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9 | | Compliance reports, meeting minutes and progress reports are: |
| | A) | Informative reports using indirect strategy. |
| | B) | Informative reports using direct strategy. |
| | C) | Persuasive reports using indirect strategy. |
| | D) | Persuasive reports using direct strategy. |
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10 | | Background of a report is essential information that the reader will need in order to: |
| | A) | Understand the Executive Summary. |
| | B) | Understand any visual or chart in the report. |
| | C) | Understand any analysis or conclusion. |
| | D) | Understand the purpose of the report. |
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11 | | When you are considering whether to use a chronological, statistical, or situational approach, you are most likely working on the section of the report which is the: |
| | A) | Introduction. |
| | B) | Executive Summary. |
| | C) | Topic Statement. |
| | D) | Background. |
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12 | | The type of document you create will: |
| | A) | Dictate the audience you are trying to reach. |
| | B) | Be dictated by the type of audience. |
| | C) | Not matter to the audience. |
| | D) | Not be dictated by the type of audience. |
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13 | | If the contents of a report require no response from the reader,: |
| | A) | A report is not necessary. |
| | B) | It is best to use a direct strategy in writing the report. |
| | C) | The report is persuasive. |
| | D) | It is best to use an indirect strategy in writing the report. |
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14 | | Use of direct or indirect strategy: |
| | A) | Dictates the purpose of the report. |
| | B) | Is strictly the choice of the message sender (writer). |
| | C) | Is a collaborative decision. |
| | D) | Is dictated by the purpose of the report. |
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15 | | Informative reports are usually delivered by using the: |
| | A) | Indirect approach. |
| | B) | Indirect strategy. |
| | C) | Direct strategy. |
| | D) | Direct approach. |
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16 | | Solutions and recommendations should be: |
| | A) | As detailed as possible and delivered directly. |
| | B) | As detailed as possible and delivered indirectly. |
| | C) | Not too detailed and delivered directly. |
| | D) | Not too detailed and delivered indirectly. |
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