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1 | | To prepare to listen actively, you need to commit to being mentally sharp and alert, to avoid internal distractions and to: |
| | A) | Eliminate all external noise. |
| | B) | Find out the speaker's background. |
| | C) | Provide timely feedback to the speaker. |
| | D) | Take thorough notes. |
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2 | | Sensitive listening, while being supportive and nonjudgmental, demonstrates empathy toward others when they: |
| | A) | Share their thoughts and feelings. |
| | B) | Communicate within a group. |
| | C) | Criticize another member of the group. |
| | D) | Accuse you falsely. |
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3 | | Dialogue listening is an especially effective tool for business professionals, since: |
| | A) | It involves more than one person. |
| | B) | It combines active listening skills like learning and sensitivity. |
| | C) | It keeps conversations focused. |
| | D) | It enhances a company's image. |
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4 | | Informal listening that occurs in informal business settings such as the company cafeteria is: |
| | A) | Illegal. |
| | B) | Not recommended. |
| | C) | Rude. |
| | D) | Casual. |
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5 | | In business group interactions, some members may not perceive pressure to listen carefully to all messages because they: |
| | A) | Are not sitting in the right place. |
| | B) | Are relying on others to listen and respond. |
| | C) | Are too important to participate. |
| | D) | Are afraid of appearing uninformed. |
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6 | | Since speakers talk at a rate three times slower than most people listen, the speaker should: |
| | A) | Talk faster so that there is no time gap between talk and listen. |
| | B) | Be as active as possible to keep the listener's attention. |
| | C) | Assume that the listeners will get bored. |
| | D) | Try to talk more slowly in order to emphasize each point. |
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7 | | If a listener hears an unclear message, it is the listener's responsibility to: |
| | A) | Wait until the speaker finally clarifies the confusion. |
| | B) | Use the time for making notes about a project due in a week. |
| | C) | Seek clarification from the speaker. |
| | D) | Turn to a third party for clarification. |
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8 | | Ringing telephones, employee chitchat, and the clicking of computer keyboards are all examples of: |
| | A) | Internal noise. |
| | B) | Company noise. |
| | C) | Listening interference. |
| | D) | External noise. |
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9 | | Emotionally charged words or messages can interfere with listening because: |
| | A) | They put the speaker in a bad light. |
| | B) | They insult the listener. |
| | C) | They cause the listener to focus on the emotion. |
| | D) | They cause the listener to focus on the message. |
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10 | | To use the gap between speaking and thinking times productively, a listener can: |
| | A) | Take mental or written notes. |
| | B) | Think up questions to ask the speaker. |
| | C) | Keep track of the number of time the speaker errs. |
| | D) | Check out his schedule for the next week. |
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11 | | Poor listening can create problems in business such as customer information mistakes and: |
| | A) | Speaker dissatisfaction. |
| | B) | Bad dialogue. |
| | C) | Message misinterpretation. |
| | D) | Worker discontent. |
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12 | | Conversational casual listening occurs during: |
| | A) | A speech before a large audience. |
| | B) | A speech before a small audience. |
| | C) | Social and spontaneous interaction with only one person. |
| | D) | Social and spontaneous interaction with one or more persons. |
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13 | | When a message receiver merely listens cordially without being engrossed in the exchange or participating in the interaction, the receiver is: |
| | A) | Being rude to the speaker. |
| | B) | Exhibiting polite casual listening. |
| | C) | Exhibiting dialogue listening. |
| | D) | Being distracted by external noise. |
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14 | | Not listening in meetings or other business groups can cost a business precious time and effort because messages: |
| | A) | Are not being heard. |
| | B) | Are garbled. |
| | C) | May need to be revised. |
| | D) | May need to be repeated. |
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