Answer "True" or "False" to each statement.

1		The audience is the first consideration for the communicator.
			A)	True
			B)	False
2		Although most negative messages use an indirect strategy, in some cases the direct strategy is more appropriate.
			A)	True
			B)	False
3		In writing, the sender should always use positive language, except in the case where the sender is making a claim of dissatisfaction.
			A)	True
			B)	False
4		If you are invited to speak at a meeting and cannot attend, your reply to the invitation should indicate the honor you feel by receiving the invitation.
			A)	True
			B)	False
5		When employees receive messages about policy changes, they must support the change, since they work for the company.
			A)	True
			B)	False
6		In writing a negative direct message, state the negative news at the beginning of the message.
			A)	True
			B)	False
7		"Just call our toll-free number now to get started on your new career." Is an example of Push for Action in persuasive indirect messages.
			A)	True
			B)	False
8		If you research your readers at the same time you research your message, you are likely to be really effective.
			A)	True
			B)	False
9		If bad news is not directly damaging to the audience, the direct strategy is a good choice.
			A)	True
			B)	False
10		When designing indirect messages, encourage the reader to engage in further discussion on the topic.
			A)	True
			B)	False
11		It is best to use the indirect strategy for communications that incorporate refusals, denials, and collection.
			A)	True
			B)	False