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1
Which of the following would not be considered an input in the airline business?
A)Ground equipment
B)Flight crew
C)Reservation personnel
D)Energy in the form of fuel
E)All the above are inputs
2
________ is when the activities in the stage must stop because there is no place to deposit the item just completed.
A)Buffering
B)Blocking
C)Starving
D)None of the above
3
The most common things that can happen when two stages are directly linked are:
A)Buffering
B)Blocking
C)Starving
D)A and B
E)B and C
F)A, B, and C
4
Processes can be characterized as:
A)Single stage or multi stage
B)Make-to-stock or make-to-order
C)Paced or non-paced
D)A and B
E)B and C
F)A, B, and C
5
Which of the following is true about make-to-stock processes?
A)Make-to-stock processes can be controlled based on the actual or anticipated amount of finished goods inventory.
B)Make-to-stock process is used when demand is seasonal and the firm does not have enough capacity to keep up during the peak season.
C)Services by their very nature often use make-to-stock processes.
D)A and B
E)A and C
F)A, B, and C
6
According to your text, the most common process metric is:
A)Productivity
B)Efficiency
C)Utilization
D)Throughput time
E)Cycle time
7
The average time between completion of units is commonly known as:
A)Throughput time
B)Operation time
C)Cycle time
D)Run time
E)None of the above
8
In practice, often _______ time is not included in the utilization of the process.
A)Run time
B)Machine time
C)Setup time
D)A and B
E)B and C
9
Throughput time cannot be reduced in a process by:
A)Reducing the utilization of bottleneck equipment
B)Performing activates using a serial approach
C)Changing the sequence of activities
D)Reducing interruptions
E)All of the above are ways by which throughput time can be reduced





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