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Multiple Choice Quiz
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1.
The most objective approach to setting standards is
A)using the judgment of the supervisor or other recognized experts.
B)hiring an outside consultant.
C)for the supervisor and the person(s) performing the job jointly setting the standard.
D)using top management's judgment only.
E)the employment of industrial engineering methods.
2.
The major problem in monitoring performance is deciding
A)when, where, and how often to monitor.
B)who should monitor.
C)what method to use to monitor.
D)how to correct problems.
E)how much money to allocate.
3.
All of these are tools and techniques most frequently used by supervisors when exercising control except
A)written reports.
B)electronic monitors.
C)hiring and firing.
D)MBO.
E)budgets.
4.
Which of the following is a type of control based on personal observation and is basically a hands-on approach to control?
A)Electronic monitors
B)Management by walking around
C)Written reports
D)MBO
E)Budgeting
5.
________ includes everything that an organization does to ensure the quality of its products and services, such as the steps taken to prevent quality problems and to monitor the quality of products and services.
A)TQM
B)MBO
C)ISO
D)Quality by delegation
E)Quality assurance
6.
Which of the following is not a step for maintaining quality?
A)Meet legal requirements
B)Identify external services
C)Find problems in the production process
D)Provide performance information on individual workers and departments
E)Find defective products that can be reworked
7.
_______ is an organization-wide emphasis on quality as defined by the customer.
A)TQM
B)MBO
C)ISO 9000
D)Management by walking around
E)MBO 14000
8.
Which of the following is both a precise art of statistical tools and a rallying cry for continuous improvement?
A)ISO 9000
B)Six sigma
C)Lean manufacturing
D)TQM
E)Reengineering
9.
_______ is a series of voluntary international standards covering environmental management tools and systems.
A)ISO 9000
B)Quality at the source
C)TQM
D)Six sigma
E)ISO 14000
10.
Which of the following is not a guideline that is offered as an aid for building quality job habits among employees?
A)Start new employees off right
B)Encourage suggestions
C)Assign group responsibility wherever possible
D)Communicate the value of top quality
E)Set the example





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