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Learning Objective
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After studying this chapter, you will be able to:
1. Define communication.
2. Describe the interpersonal communication process.
3. Describe problems that could arise from conflicting or inappropriate assumptions made in interpersonal communication.
4. Define semantics, and explain its role in interpersonal communication.
5. Define perception.
6. Explain how emotions may affect communication.
7. Explain active listening.
8. Explain the concept of feedback in communication.
9. Describe the grapevine.
10. Define and briefly discuss the e-mail process.
11. Define Internet and intranet.
12. Discuss two factors that complicate communications in international business activities.





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