Stakeholder is any group within or outside the organization that has a stake in the organization's performance.
Self-actualizing responsibility is the highest criterion of social responsibility.
Dave Kapoor sells industrial-sized heating and cooling systems. His territory includes Illinois, Iowa, and Missouri. Management at Goode's firm has decided to increase the number of territories in each sales region. Goode should be excited about the opportunity this presents for him to earn more money.
To prevent sexual harassment, companies rely on top management support, grievance procedures, verification procedures, training for all employees, and performance appraisals and compensation policies that reward persons who practice anti-harassment behavior and punish persons who do not.
Sometimes it is not easy to distinguish between a gift and a bribe.
An ethics committee is a group of executives appointed to oversee company ethics.
|A)||is one of the easiest concepts marketers have to deal with.|
|B)||has a misleadingly complex definition.|
|C)||means being a good corporate citizen.|
|D)||covers a wide range of areas that are clearly understood as ethically right.|
|E)||is accurately described by all of the above.|
Herb Munson, a hospital administrator in Oregon, lodged a complaint against the hospital owners when he was asked keep two sets of accounting records so the hospital could reduce its tax liability. The hospital that Alderson worked for was most than likely emphasizing its _____ responsibilities to its stakeholders.
Which of the following statements about an organization's social responsibilities is true?
|A)||Discretionary responsibility is the lowest criterion of social responsibility.|
|B)||Discretionary responsibilities are involuntary.|
|C)||Local town councils, state government, and federal regulatory agencies impose ethical responsibilities.|
|D)||Legal responsibility defines what society deems as important with respect to appropriate corporate behavior.|
|E)||A business has no economic responsibility to stay in business and make a profit.|
Which of the following statements about the international side of ethics is true?
|A)||Every employee of a U.S. company is subject to U.S. law regardless of the country in which business is conducted.|
|B)||Those parts of the world that don't conform to U.S. ethical standards are limited to just three geographic areas.|
|C)||The vast majority of international companies do not have high ethical standards.|
|D)||Ethics related to employees and community are never difficult to understand when doing business in another country.|
|E)||A salesperson competing in a foreign country will not find himself or herself competing with foreign companies who are allowed to do things considered unethical by U.S. standards.|
A(n) _____ is formal statement of a company's values concerning ethics and social issues.
|C)||law of fairness|
|D)||code of ethics|
According to the text, what is the single most important factor in improving the climate for ethical behavior in a sales force?
|A)||the establishment of a procedure for "whistle blowing"|
|B)||the actions taken by top management|
|C)||effective goal-setting programs|
|D)||quick disciplinary action against offenders|
|E)||the development of training seminars on ethical practices and procedures|
A car dealership had collected vehicular debris behind its used car lot. Police officers ordered the dealership to dispose of the discarded tires and vehicle parts because the city had a law protecting its citizens from potentially hazardous sites. The dealership was asked to abide by its _____ responsibility to society.
When a local Ace Hardware store agrees to donate $500 worth of house paint, brushes, and paint rollers to a nonprofit organization that repairs the homes of people who are on fixed incomes and who cannot do the repairs themselves, the hardware store is exhibiting its _____ responsibilities to society.
Senator John McCain has said that during his days as a North Vietnamese prisoner of war, a young officer named Mike Christian made a U.S. flag out of scrap material. He kept the flag hidden inside each shirt. Each day Christian would open his shirt, and the prisoners would say the pledge of allegiance. It made each of them feel like there was a purpose to their suffering. When the North Vietnamese discovered the flag, they removed Christian's shirt, and beat him for hours. As soon as he was able, he began to make a new flag. Christian operated at a _____ moral development level.