Unit 1: Introduction to Communication Chapter 1: Communicating in Everyday Life Section 1.1 Elements of Communication Section 1.2 The Communication Skills: Listening, Speaking, Reading, and Writing Section 1.3 Communicating in the Business Environment
Chapter 2: Interpreting Communication Section 2.1 The Basics of Nonverbal Communication Section 2.2 Learning the Basics of Listening Section 2.3 Listening in Casual and Business Settings Section 2.4 Reading Business Documents
Chapter 3: Communicating Globally Section 3.1 Domestic and International Communication Section 3.2 Ethics and Professional Courtesy in Business Communication Section 3.3 Nondiscriminatory Language
Unit 2: Developing Language Skills Chapter 4: Exploring Language Elements Section 4.1 The Parts of Speech Section 4.2 The Sentence Section 4.3 Verbs Section 4.4 Predicate Agreement
Chapter 5: Mastering Nouns and Pronouns Section 5.1 Nouns: Plural Forms Section 5.2 Nouns and Pronouns: Possessive Forms Section 5.3 Pronouns: Nominative and Objective Forms
Chapter 6: Expanding Language Skills Section 6.1 Conjunctions Section 6.2 Prepositions Section 6.3 Adjectives Section 6.4 Adverbs
Unit 3: Developing Writing Skills Chapter 7: Applying the Mechanics of Style Section 7.1 Sentence Enders Section 7.2 Commas Section 7.3 Semicolons, Colons, and Dashes Section 7.4 Quotation Marks, Parentheses, and Apostrophes Section 7.5 Capitalization Section 7.6 Abbreviations Section 7.7 Numbers
Chapter 8: Sharpening Writing Skills Section 8.1 Using Words Effectively Section 8.2 Mastering Spelling Techniques Section 8.3 Structuring Phrases and Clauses Section 8.4 Writing Effective Sentences Section 8.5 Building Effective Paragraphs Section 8.6 Revising, Editing, and Proofreading
Unit 4: Applying Communication Skills Chapter 9: Writing E-Mails, Memos, and Letters Section 9.1 Planning Good News, Bad News, and Persuasive Messages Section 9.2 Formatting Business Documents Section 9.3 Writing E-mails and Memos Section 9.4 Informing and Requesting Section 9.5 Responding to Requests
Chapter 10: Writing Specific Communications Section 10.1 Persuasive Communications Section 10.2 Writing Claim and Adjustment Messages Section 10.3 Public Relations Letters Section 10.4 Social-Business Communications Section 10.5 Form Paragraphs, Form Letters, and Templates
Chapter 11: Preparing and Writing Reports Section 11.1 Technology and Reports Section 11.2 Writing Informal Reports Section 11.3 Writing Formal Reports Section 11.4 Keeping Meeting Records Section 11.5 Preparing News Releases
Unit 5: Communicating in a Business Environment Chapter 12: Working with Technology Section 12.1 Ways Technology Affects Communication Section 12.2 Using Technology to Communicate Section 12.3 Communicating with the World Section 12.4 Teleworking as a Way to Communicate
Chapter 13: Communicating with Customers Section 13.1 The Importance of Good Customer Section 13.2 Maintaining Good Customer Service Section 13.3 Improving Contact with Customers Section 13.4 Responding to Customer-Service Needs
Chapter 14: Developing Presentation Skills Section 14.1 Basics of Oral Communication Section 14.2 Communicating in Groups, Teams, and Meetings Section 14.3 Formal and Informal Presentations Section 14.4 Using Visual Aids and Technology
Unit 6: Communicating About Employment Chapter 15: Searching for Jobs Section 15.1 Job Search Skills Section 15.2 Chronological and Functional (Skills) Résumés Section 15.3 Scannable Résumé Section 15.4 Application Letter and Application Form Section 15.5 Employment Portfolio
Chapter 16: Interviewing and Employment Issues Section 16.1 Preparing for the Interview Section 16.2 Interviews and Interview Questions Section 16.3 Communication Skills During the Interview Section 16.4 After the Interview Section 16.5 Requesting a Promotion or a Compensation Increase Section 16.6 Leaving a Position
Appendix
Glossary |