 <![CDATA[<a onClick="window.open('/olcweb/cgi/pluginpop.cgi?it=gif::Reel Operations::/sites/dl/free/0073124494/222279/reelsmall.gif','popWin', 'width=114,height=134,resizable,scrollbars');" href="#"><img valign="absmiddle" height="16" width="16" border="0" src="/olcweb/styles/shared/linkicons/image.gif">Reel Operations (3.0K)</a>]]>Reel Operations 4.1 First Chicago National Bank Utilizes All Aspects of the Service System Design Matrix
The service system design matrix, introduced in Chapter 4, provides a framework for common service system tradeoffs. In Reel Operations 4.3, First Chicago National Bank is examined and examples of the various service system design tradeoffs are identified.
<![CDATA[<a onClick="window.open('/olcweb/cgi/pluginpop.cgi?it=gif::Reel Operations::/sites/dl/free/0073124494/222279/reelsmall.gif','popWin', 'width=114,height=134,resizable,scrollbars');" href="#"><img valign="absmiddle" height="16" width="16" border="0" src="/olcweb/styles/shared/linkicons/image.gif">Reel Operations (3.0K)</a>]]>Reel Operations 4.2 Caterpillar: Team-based Reengineering for Process Improvement
In Caterpillar: Team-based Reengineering for Process Improvement we get a real-world example of how a company uses teams to enhance the likelihood of success for reengineering projects. The result is better focus for projects, better results, and increased profitability.
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