Site MapHelpFeedbackMultiple Choice Quiz
Multiple Choice Quiz
(See related pages)

1
Two "quality gurus" that were involved in training Japanese manufacturers in the 1950's were:
A)Crosby and Shewhart
B)Crosby and Juran
C)Juran and Deming
D)Deming and Crosby
2
Which of the following is a principle of total quality management?
A)Continuous process improvement
B)Continuous productivity improvement
C)Continuous value enhancement
D)Continuous defect elimination
3
The difference between and internal and an external customer is:
A)Internal customers usually work in the business, external customers do not.
B)External customers care about what they receive, internal customers do not.
C)Internal customers do not evaluate quality, and external customers do.
D)Quality-oriented businesses care only about external customers.
4
For services, a quality dimension that can be important would be:
A)Deliverables
B)Inputs
C)Tangibles
D)Durability
5
The most frequently used framework for obtaining continuous improvement is:
A)The plan-do-check-act cycle
B)Quality function deployment
C)The quality circle
D)The cause and effect process
6
Costs associated with efforts to prevent errors are
A)Appraisal costs
B)Direct costs
C)Prevention costs
D)Expected costs
7
A commonly used structure for continuous improvement is known as
A)The principle of quality
B)The quality improvement story
C)Benchmarking
D)The Kano model
8
An ISO9000 certified business:
A)Has shown that it produces high quality products.
B)Has demonstrated six sigma quality.
C)Has shown that it has quality systems in place.
D)Has demonstrated a quality reputation.
9
DMADV refers to
A)Design of new products
B)Improvement of existing products
C)ISO 9000 2000 certification
D)The Baldrige award
10
Which of the following is not a criterion for the Malcomb Baldrige Award?
A)Leadership
B)Defect rate
C)Process management
D)Business results





To learn more about the book this website supports, please visit its Information Center.
Copyright (c)2008 McGraw-Hill Education .
Any use is subject to the Terms of Use and Privacy Notice | Report Piracy


Operations Now, 3eOnline Learning Center

Home > Chapter 6 > Multiple Choice Quiz