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Chapter Summary
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The volume of internal communications in business is steadily increasing. Two forms of communications, the memo and the memo report, are designed for internal communications. Both are written to communicate facts, ideas, statistics, and trends. The basic principles and techniques for effective communication can be applied to internal communications. When you plan internal communication, you must identify the purpose of the communication, the audience, and the information that is needed by the audience.

The memo report functions to present facts and information and to aid the receivers in making decisions or directing courses of action. Therefore, present all information factually and objectively.

Whether you are writing a memo or a memo report, review your communication to make sure the information presented meets the needs of the receiver, answers the questions or solves the problem, and is presented clearly, concisely, completely, and correctly.








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