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Chapter Outline
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The Role of Nonverbal Communication in Communicating Effectively and Strategic Flexibility
Communicating Effectively
Strategic Flexibility
Differences between Verbal and Nonverbal Communication
Characteristics of Nonverbal Communication
Nonverbal Communication Is Culturally Determined
Nonverbal Messages May Conflict with Verbal Messages
Nonverbal Messages Are Largely Unconscious
Nonverbal Communication Shows Your Feelings and Attitudes
Nonverbal Communication Varies by Gender
Types of Nonverbal Communication
Paralanguage
Body Movement
Eye Messages
Attractiveness
Clothing
Body Adornment
Space and Distance
Space and Distance in Relationships
Touch
Smell
Time
Functions of Nonverbal Communication
Improving Your Nonverbal Communication
How Do People React to You?
Can Videotapes Help Your Nonverbal Communication?
Is Your Nonverbal Communication Appropriate to the Role You Are Playing?
How Do You Use Your Space?
How Do You Use Time?
The Internet and Nonverbal Communication
Chapter Review
Summary
Key Terms and Concepts
Questions to Review





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