LO1

Describe the four common tools an organization can use to access Internet information.

LO2

Compare ISPs, OSPs, and ASPs. Be sure to include an overview of common services offered by each.

LO3

Describe how marketing, sales, financial services, and customer service departments can use ebusiness to increase revenues or reduce costs.

LO4

Explain why an organization would use metrics to determine a website's success.

LO5

Identify the different types of egovernment business models.

LO6

Define mcommerce and explain how an egovernment could use it to increase its efficiency and effectiveness.