The Tenth Edition includes significant changes to the Ninth Edition’s content that update and improve its coverage, many of them suggested by an extensive faculty review process. Highlights of key changes for this edition include the following:

• Real World Cases provide current, relevant, and in-depth examples of IS theory applications. A combination of Case Study Questions and Real World Activities allows you to engage students on a variety of levels.

• More new Real World Cases: More than two-thirds of the cases are new to the Tenth Edition. These up-to-date cases provide students with in-depth business examples of the successes and challenges that companies are experiencing in implementing the information technology concepts covered in each chapter.

• Chapter 1: Foundations of Information Systems in Business provides an expanded discussion of IS careers and the job market outlook.

• Chapter 2: Competing with Information Technology has added coverage of the strategic uses of IS/IT

• Chapter 3: Computer Hardware provides an expanded history of computing section and updated coverage of the iPhone.

• Chapter 4: Computer Software includes two brand-new sections that cover cloud computing and application virtualization. It also includes added coverage of Windows Server 2008 and an updated Java discussion to reflect the most recent version, Java EE 5.

• Chapter 5: Data Resource Management expands the discussions of Facebook, YouTube, and strategic data management.

• Chapter 6: Telecommunications and Networks updates the discussions of Internet2, the number of Internet users, and metropolitan area networks.

• Chapter 7: e-Business Systems includes a new discussion on the relationship between SCM, CRM, and ERP with regard to supporting corporate strategy. There is also an expanded discussion of SCM as a top strategic objective of modern enterprises and a new discussion of the use of digital billboards in targeted marketing.

• Chapter 9: e-Commerce Systems provides a new section and discussion of search engine optimization, new data relating to top retail web sites and online sales volume, and increased coverage and discussion of e-commerce success factors.

• Chapter 10: Decision Support Systems includes an additional discussion with regard to the strategic value of business intelligence activities in the modern organization.

• Chapter 11: Developing Business/IT Strategies has added coverage of system implementation challenges, user resistance, end-user development, and logical versus physical models.

• Chapter 12: Developing Business/IT Solutions has increased coverage of system implementation challenges, user resistance, and end-user development.

• Chapter 13: Security and Ethical Challenges includes a new section on cyberterrorism. Additionally, it provides updated coverage of software piracy economic impacts, increased coverage of HIPAA, and a significant increase in discussion of current state of cyber law.

• Chapter 14: Enterprise and Global Management of Information Technology provides expanded in-depth coverage of COBIT and IT governance structures in organizations, as well as an added section on trends in outsourcing and offshoring.