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Decisions and Processes: Value Driven Business

After studying this chapter, you should be able to:

2.1Explain the importance of decision making for managers at each of the three primary organization levels along with the associated decision characteristics.
2.2Define critical success factors (CSFs) and key performance indicators (KPIs), and explain how managers use them to measure the success of MIS projects.
2.3Classify the different operational support systems, managerial support systems, and strategic support systems, and explain how managers can use these systems to make decisions and gain competitive advantages.
2.4Describe artificial intelligence, and identify its five main types.

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