After reading and studying this chapter, you should be
Identify several basic competitive strategies and
explain how they use information technologies
to confront the competitive forces faced by a
Identify several strategic uses of Internet
technologies and give examples of how they can
help a business gain competitive advantages.
Give examples of how business process reengineering
frequently involves the strategic use of
Identify the business value of using Internet
technologies to become an agile competitor or
form a virtual company.
Explain how knowledge management systems
can help a business gain strategic advantages.