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| 1 | |
E-commerce is much broader in scope than e-business, going beyond the use of the Net for transaction and electronic communication, to enabling any type of business activity. |
| | A) | True |
| | B) | False |
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| 2 | |
Enterprise application integration (EAI) software is used by many companies to connect their major e-business applications. |
| | A) | True |
| | B) | False |
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| 3 | |
One of the benefits of EAI software is that it can integrate a variety of enterprise application clusters by letting them exchange data according to rules derived from the business process models developed by users. |
| | A) | True |
| | B) | False |
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| 4 | |
All online transaction processing systems incorporate real-time processing capabilities. |
| | A) | True |
| | B) | False |
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| 5 | |
A transaction is any event where something of value is exchanged. |
| | A) | True |
| | B) | False |
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| 6 | |
One component of targeted marketing is tracking the online behavior of customers who visit a company's website. |
| | A) | True |
| | B) | False |
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| 7 | |
Computer-aided manufacturing systems can include both process control and machine control. |
| | A) | True |
| | B) | False |
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| 8 | |
Employee self-service intranet applications frequently allow employees to view their benefits, enter travel and expense reports, and compare the salaries of different employees. |
| | A) | True |
| | B) | False |
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| 9 | |
Financial management system applications include such functionality as cash management, investment management, capital budgeting, and financial forecasting. |
| | A) | True |
| | B) | False |
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| 10 | |
Computer-aided design (CAD) systems, and computer-aided process planning, are also used to help plan the types of material needed in the production process, called MRP, or material reduction planning. |
| | A) | True |
| | B) | False |
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| 11 | |
Which of the following correctly describes e-commerce? |
| | A) | A cross-functional integrated suite of software modules that supports the basic internal business processes of a company |
| | B) | Use of the Internet and other networks to support enterprise communications and collaboration |
| | C) | A cross-functional enterprise system that automates many of the customer-serving processes of a business |
| | D) | The buying, selling, marketing, and servicing of products, services, and information over the Internet and other networks |
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| 12 | |
Today's enterprise applications are focused on accomplishing fundamental business processes in concert with a company's _______________. |
| | A) | supplier and customers |
| | B) | suppliers, customers, and partners |
| | C) | suppliers, customers, partners, and employees |
| | D) | None of the choices is correct. |
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| 13 | |
As described in the text, supply chain management focuses on: |
| | A) | Acquiring and retaining partners who can enhance the selling and distribution of a firm's products and services |
| | B) | Acquiring and retaining profitable customers via effective delivery of timely products |
| | C) | Developing the most efficient and effective sourcing and procurement processes with suppliers of the products and services needed by a business |
| | D) | Providing a firm's employees with the tools they need for group collaboration and decision support |
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| 14 | |
The goal of enterprise collaboration systems is to enable individuals to work together more easily and effectively by helping them do all of the following except: |
| | A) | Communicate |
| | B) | Congregate |
| | C) | Coordinate |
| | D) | Collaborate |
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| 15 | |
The business function of marketing is generally concerned with all of the following except: |
| | A) | Promoting the company to potential new hires |
| | B) | Planning, promotion, and sale of existing products in existing markets |
| | C) | Development of new products and new markets |
| | D) | Attracting and better serving present and potential customers |
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| 16 | |
All of the following are considered finance business functions except: |
| | A) | Capital budgeting |
| | B) | Credit management |
| | C) | Accounts receivable |
| | D) | Financial forecasting |
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| 17 | |
When a company customizes its Web advertising messages and promotion methods to appeal to people with very specific interests, such as basketball enthusiasts, it is applying a _______________ marketing component. |
| | A) | community |
| | B) | content |
| | C) | context |
| | D) | demographic |
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| 18 | |
Which of the following is not a website devoted to job hunters and employers? |
| | A) | Amazon.com |
| | B) | Monster.com |
| | C) | CareerBuilder.com |
| | D) | HotJobs.com |
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| 19 | |
Which of the six essential accounting business systems mentioned in the text records amounts owed by customers and produces customer invoices, monthly customer statements, and credit management reports? |
| | A) | Accounts payable |
| | B) | Accounts receivable |
| | C) | Inventory control |
| | D) | Order processing |
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| 20 | |
Which of the following is a strategic human resource system? |
| | A) | Turnover analysis |
| | B) | Career matching |
| | C) | Benefits administration |
| | D) | Succession planning |
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