Chapter One: Business Driven Technology
Chapter Two: Identifying Competitive Advantages
Chapter Three: Strategic Initiatives for Implementing Competitive Advantages
Chapter Four: Measuring the Success of Strategic Initiatives
Chapter Five: Organizational Structures That Support Strategic Initiatives

Chapter Six: Valuing Organizational Information
Chapter Seven: Storing Organizational Information—Databases
Chapter Eight: Accessing Organizational Information—Data Warehouse

Chapter Nine: Enabling the Organization—Decision Making
Chapter Ten: Extending the Organization—Supply Chain Management
Chapter Eleven: Building a Customer-centric Organization—Customer Relationship Management
Chapter Twelve: Integrating the Organization from End to End—Enterprise Resource Planning

Chapter Thirteen: Creating Innovative Organizations
Chapter Fourteen: Ebusiness
Chapter Fifteen: Creating Collaborative Partnerships
Chapter Sixteen: Integrating Wireless Technology in Business

Chapter Seventeen: Developing Software to Streamline Operations
Chapter Eighteen: Methodologies for Supporting Agile Organizations
Chapter Nineteen: Managing Organizational Projects
Chapter Twenty: Developing a 21st-Century Organization