LO2.1 | Explain the importance of decision making for managers at each of the three primary organization levels along with the associated decision characteristics. |
LO2.2 | Define critical success factors (CSFs) and key performance indicators (KPIs), and explain how managers use them to measure the success of MIS projects. |
LO2.3 | Classify the different operational support systems, managerial support systems, and strategic support systems, and explain how managers can use these systems to make decisions and gain competitive advantages. |
LO2.4 | Describe artificial intelligence, and identify its five main types. |
LO2.5 | Explain the value of business processes for a company, and differentiate between customer-facing and business-facing processes. |
LO2.6 | Demonstrate the value of business process modeling, and compare As-Is and To-Be models. |
LO2.7 | Differentiate among automation, streamlining, and reengineering. |
LO2.8 | Describe business process management and its value to an organization |