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Wilmot, Interpersonal Conflict, 8e, Book cover
Interpersonal Conflict, 8/e
William Wilmot, University of Montana
Joyce Hocker, Faculty Affiliate, University of Montana

The Nature of Conflict

Multiple Choice Quiz



1

Learning about conflict in personal relationships is important for the following purposes, except for:
A)Long-term satisfaction in your marriage may hinge on how well you manage conflict.
B)Your mental health will improve as you learn to deal with conflict constructively.
C)People around you will benefit from your improved skills.
D)Your family's health and well-being depend entirely on successful conflict resolution.
2

Conflict is defined by all of the following, except for:
A)at least two independent parties
B)perceived incompatible goals
C)a struggle that is being expressed
D)interference from the other in achieving your goals
3

The following statements describe the relationship between communication and conflict, except for:
A)Ineffective communication always creates conflict.
B)Communication is the vehicle for the productive or destructive management of conflict.
C)Communication behavior reflects conflict.
D)Communication behavior often creates conflict.
4

The following statements describe interdependence between conflicting parties, except for:
A)Conflicting parties, by definition, are always interdependent to some extent.
B)Each person's choices affect the other person because conflict is a mutual activity.
C)Parties always have a choice about whether or not they will be locked into a position of mutual interdependence with each other.
D)Most relationships move back and forth between degrees of independence and interdependence.
5

Destructive conflict usually results when participants engage in the following communication patterns (labeled by Gottman as The Four Horsemen of the Apocalypse), except for:
A)criticizing
B)defensiveness
C)stonewalling
D)competition
6

When interaction becomes self-perpetuating and its characteristics are misunderstanding, discord, and destruction, this is called:
A)an avoidance spiral
B)an attack/withdraw pattern
C)a competitive system of dominance and subordination
D)an escalatory spiral
7

Using "I" statements and neutral language, and asking for specific behavioral change will likely produce:
A)a destructive complaint
B)stonewalling by the other person
C)a constructive complaint
D)a negative spiral
8

To create a supportive communication climate, one should use all of the following EXCEPT:
A)empathy rather than neutrality
B)certainty rather than provisionalism
C)spontaneity rather than strategy
D)description rather than evaluation
9

Avoidance spirals are characterized by the following, except for:
A)less direct interaction
B)harboring of resentment or disappointment
C)increasing dependence on the other
D)complaining to third persons about the other party
10

In interpersonal conflict situations, two resources often perceived as scarce are:
A)power and self-esteem
B)money and time
C)independence and accurate perceptions
D)expressiveness and mutuality