Case Studies: Each chapter begins with a case study illustrating that chapter's main points. These are real-life stories designed to help students retain key concepts and understand how that chapter's information is relevant to the real world. We have linked these case studies more explicitly to information presented throughout the chapter.
Recap Boxes: We have placed Recap boxesinternal summariesthroughout each chapter. These replace the end-of-chapter summaries and, we believe, will be more effective because they provide logical "breathing places" for students to review what they have learned.
Emphasis on Diversity: The importance of diversity and intercultural communication cannot be overemphasized! In addition to a chapter devoted to this topic, relevant information about diversity is distributed throughout the text, and we have provided a more global perspective that reflects our changing world.
Learning Aids: Each chapter includes learning objectives and margin key terms, which are boldfaced in the text. The end of chapter material includes Questions for Review and a Bibliography that provides additional reading material. The Glossary at the end of the text provides definitions of all key terms.
Online Learning Center at www.mhhe.com/galanes13eprovides online activities for students that supplement the topics in the chapter. An icon at the end of each chapter guides students to relevant tools and activities, including interactive quizzes, and glossary flashcards. Videos covering Nonverbal Messages, Defensive/Supportive Communication, Aggressive/Assertive Communication, The Employment Interview, Small Group Communication, and Presentation are